Wella Pistano
San Ramon,CA
Summary
Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.
Overview
6
6
years of professional experience
Work History
Unit Clerk
The Reutlinger Community
San Ramon, CA
09.2018 - 01.2025
- Maintained confidentiality of patient records in accordance with HIPAA regulations.
- Managed the organization and cleanliness of the nursing station and patient areas.
- Provided support to physicians and nursing staff with administrative tasks.
- Answered phones to transfer calls or relay messages to patients or staff.
- Scheduled appointments for patients and coordinated transportation services when necessary.
- Supported patients with timely and knowledgeable response to diverse requests.
- Participated with health care team to deliver quality and customer-focused health care to patients.
- Maintained accurate and up-to-date patient medical records, adhering to confidentiality policies.
- Assisted in the preparation of patient care plans in collaboration with nursing staff.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Scanned documents into computer databases for storage purposes.
- Performed data entry into an electronic health record system.
- Coordinated supply replenishment to meet expected unit demands
- Assisted in the preparation of patient charts and medical records.
- Managed patient admission and discharge processes efficiently, ensuring accurate documentation and patient satisfaction.
- Assisted nursing and medical staff in clerical duties to support patient care.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Education
High School Diploma -
Abellana National School
Philippines 06-2014
Skills
- Multi-line phone system
- Unit administrative support
- Discharge support
- HIPAA compliance
- Strong organization
- Healthcare software
- Medical forms
- Supply restocking
- Patient scheduling
- Retrieving medical records
- Admitting management
Timeline
Unit Clerk
The Reutlinger Community
09.2018 - 01.2025
High School Diploma -
Abellana National School