Summary
Overview
Work History
Education
Skills
Extra-curriculars
References
References
Timeline
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Wells Locklear

Wells Locklear

Tampa

Summary

Proven leader and effective communicator, I excelled at Smoothie King by spearheading team training and enhancing store operations, significantly boosting customer satisfaction. Expert in POS system operation and adept at conflict resolution, my contributions led to notable sales growth. My background aligns with key skills sought by employers, showcasing my ability to drive results and improve team performance.

Overview

4
4
years of professional experience

Work History

Sales Associate

Monkees
Tampa
08.2024 - Current
  • Reconciled accounts drawer and drove brand promotions
  • Optimised store operations, boosted food safety compliance, and streamlined POS processes, leading to enhanced customer satisfaction and operational efficiency
  • Assist customers with product selection, enhancing satisfaction and driving repeat business
  • Achieved top sales in the team, contributing to overall store revenue growth
  • Utilize product knowledge and communication skills to meet customer needs
  • Resolve customer issues promptly, ensuring a positive shopping experience
  • Collaborate with team to optimize store layout, improving product visibility
  • Assisted in capturing photos and videos
  • Contributed to filming, editing, and post-production using basic editing software
  • Supported digital marketing efforts to ensure content alignment with brand objectives and audience reach

Customer Service Representative

Fruitwood Standup Market
11.2022 - 04.2024
  • Delivered high-quality customer service
  • Prepared food and operated point of sale register

Shift Lead

Smoothie King
08.2022 - 04.2024
  • Managed store operations, including opening and closing duties
  • Ensured food safety standards and cleanliness were maintained
  • Prepared food and operated point of sale register
  • Trained new hires and assisted in their integration into the team

Team Member

Smoothie King
08.2022 - 04.2024
  • Provided exceptional customer service
  • Made smoothies and prepared food items
  • Covered shifts as needed to ensure smooth operations

Board Member

Youth Leadership Board
08.2021 - 05.2022
  • Participated in a faith-based board dedicated to integrating faith into high schools
  • Organized and attended monthly on-campus meetings

Education

High School -

Plant High School
Tampa
05.2025

Skills

  • Customer Service
  • Food Preparation
  • Cash Handling
  • Team Leadership
  • Training
  • Food Safety
  • Store Operations
  • Sales Strategy
  • Problem Solving
  • Conflict Resolution
  • Upselling
  • Sales strategies
  • Goal oriented
  • Policy and procedure adherence
  • Problem-solving skills
  • Merchandise display
  • Sales goals attainment
  • Cash handling
  • Verbal and written communication
  • Retail merchandising expertise
  • Sales expertise
  • POS system operation

Extra-curriculars

Board Member, Youth Leadership Board
Faith-Based Board for High School Integration

Contributed to a board dedicated to promoting faith-based initiatives within high schools.

Organized and actively participated in monthly on-campus meetings to foster dialogue, leadership, and spiritual development among students.

Collaborated with peers and mentors to develop programs and resources that integrated faith into the high school experience.

Facilitated discussions, shared inspirational content, and supported students in their personal and spiritual growth through various initiatives.

Social Media Assistant Manager
Business Social Media Management Assisted in managing the business's social media accounts, including creating and curating engaging content across platforms such as Instagram.
Modeled and edited visual content, ensuring high-quality photos and videos that resonated with the target audience.
Supported the development and implementation of promotional strategies to boost brand visibility, including seasonal campaigns and special offers.
Maintained consistent and meaningful interaction with followers, responding to comments, messages, and engaging with customer feedback to build a loyal online community.
Analyzed social media metrics to assess performance and optimize content for increased reach and engagement.

References

Keri Higgins Bigelow

Phone #: ‭(813) 857-7101‬

Founder and CEO of LivingHR

Tampa/St. Petersburg, Florida Area

About: Keri’s built a robust career in the human capital space over the past 20 years. Her work has revolved around innovation in bridging gaps between employers and employees to create work experiences and cultures where inspired people drive business wins.

Olivia Jacoby

Phone #: ‭(813) 928-5564‬

Franchisee of Monkees- South Tampa 

A franchisee of a small boutique in South Tampa for the past two years, overseeing daily operations, managing inventory, and ensuring a high standard of customer service. Focused on maintaining the brand’s identity while building a loyal customer base through personalized shopping experiences and community engagement. Consistently achieved sales goals and contributed to the overall growth of the business within the local market.

References

References available upon request.

Timeline

Sales Associate

Monkees
08.2024 - Current

Customer Service Representative

Fruitwood Standup Market
11.2022 - 04.2024

Shift Lead

Smoothie King
08.2022 - 04.2024

Team Member

Smoothie King
08.2022 - 04.2024

Board Member

Youth Leadership Board
08.2021 - 05.2022

High School -

Plant High School
Wells Locklear