Wen Yang
Stratford,CT
Summary
Proven leader in food service management, adept at operations management and staff leadership, significantly enhanced customer satisfaction at Mikado Enterprise Inc. Expert in cost control and menu development, achieving notable sales growth. Skilled in fostering team efficiency and negotiating with suppliers, ensuring top-notch service and operational excellence.
Overview
12
12
years of professional experience
Work History
General Manager of Food Service
Mikado Enterprise Inc
Trumbull, CT
12.2012 - 12.2024
- Inspected dining and serving areas for cleanliness and proper setup.
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Coached staff on strategies to enhance performance and improve customer relations.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
- Managed cash flow, overseeing daily receipts and bank deposits.
- Investigated and resolved customer complaints concerning food quality and service.
- Developed relationships with key customers to maximize revenue potential.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Collaborated with health inspectors to address any compliance issues promptly.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
- Organized promotional events such as special menus or discounts in order to attract more customers.
- Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
- Performed administrative tasks including payroll processing, budgeting activities.
- Oversaw the maintenance and repair of restaurant equipment to ensure operational efficiency.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Negotiated contracts with suppliers for purchasing food ingredients at the most competitive rates.
- Coordinated with chefs and kitchen staff to develop menus that satisfied customer preferences while managing costs.
Financial Analyst Intern
Tas And Task LLC
Shelton, CT
09.2012 - 12.2012
- Under general supervision, performs key contribution in complex budgeting and accounting functions;
- conducts financial, statistical, and analytical studies;
- prepares and assists in the preparation of financial reports, statements, and claims for reimbursement according to prescribed guidelines;
- performs related duties as required.
Education
MBA - Business Administration
University of Bridgeport
126 Park Ave, Bridgeport, CT07-2012
Skills
- Scheduling and rostering
- Operations management
- Menu design
- Cost control
- Menu development
- Sales growth
- Purchasing
- Staff leadership
- Allergy awareness
- Special events planning
- Hiring and firing
- Catering coordination
- Price negotiation
- Sanitation standards
- Health inspections
- Ordering supplies
- Equipment management
Languages
Chinese (Mandarin)
Professional
English
Professional
Timeline
General Manager of Food Service
Mikado Enterprise Inc
12.2012 - 12.2024
Financial Analyst Intern
Tas And Task LLC
09.2012 - 12.2012
MBA - Business Administration
University of Bridgeport
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