Wendell Martin
Jacksonville,Florida
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Hertz Car Rental
09.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased revenue by suggesting insurance coverage for stress-free rentals.
Senior Sales Executive
Gallo Family Vineyards
07.2018 - 08.2022
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Increased sales revenue by developing and implementing strategic sales plans tailored to client needs.
- Negotiated favorable contract terms for clients, ensuring mutually beneficial outcomes for both parties involved.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
General Manager
Tuesday Morning
02.2016 - 06.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Proprietor
Fram & Snebo's Restaurant
07.2010 - 06.2015
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Analyzed market trends to identify opportunities for expansion and diversification in the industry.
- Developed and managed relationships with vendors and suppliers.
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Optimized team hiring, training, and performance.
- Entered income and expense details into business databases to track purchases and address variances.
- Mentored staff members, fostering professional development and enhancing overall team performance.
Education
Master Of Business Administration - Business Administration And Management
Morehouse College
Atlanta, GA05.1997
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Operations Management
Timeline
Assistant Manager
Hertz Car Rental
09.2022 - Current
Senior Sales Executive
Gallo Family Vineyards
07.2018 - 08.2022
General Manager
Tuesday Morning
02.2016 - 06.2018
Proprietor
Fram & Snebo's Restaurant
07.2010 - 06.2015
Master Of Business Administration - Business Administration And Management
Morehouse College
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