Wendell Saunders Jr
Walgreens
Westbrook
39
years of professional experience
Dedicated Customer Service Associate with problem resolution, effective communication, and enhancing customer experiences with customers asking for me personally to help them.
Proven ability to drive sales through upselling and cross-selling strategies.
Work History
Customer Service Associate
9 Years 2 Months- Assisted customers in resolving product inquiries and addressing issues promptly.
- Managed transaction processing via POS systems to ensure seamless customer experiences.
- Restocked shelves and organized merchandise displays to maintain inventory levels.
- Collaborated with team members to support store operations and enhance service quality.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
Office Supply Associate
19 Years 4 Months- Assisted customers in choosing products and addressing inquiries to improve shopping experience.
- Organized merchandise displays to support sales and enhance accessibility for customers.
- Facilitated accurate transaction processing through point-of-sale systems while promoting efficient checkout experiences.
- Collaborated with team members to achieve daily operational objectives and enhance service delivery.
- Upselling to create increased value of transaction and sales.
Electronic Sales Associate
10 Years 6 Months- Assisted customers in selecting electronic products based on needs and preferences.
- Demonstrated product features and benefits to enhance customer understanding.
- Maintained accurate inventory records and organized merchandise displays.
- Provided technical support for customers regarding product functionality and troubleshooting.
Education
No Degree - Retail Management
No Degree - Accounting And Broadcasting
High School Diploma
Skills
Customer service
Customer support
Problem resolution
Team collaboration
Timeline
Customer Service Associate
Walgreens
2017.09 - CurrentRead More
Office Supply Associate
Staples
1998.04 - 2017.08Read More
Electronic Sales Associate
Caldor
1987.10 - 1998.04Read More
University of Phoenix
No Degree from Retail Management
Read More
Middlesex Community College
No Degree from Accounting And Broadcasting
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Westbrook Jr. Sr. High School
High School Diploma
Read More