Wendi Batman
Mulvane
Summary
Dynamic Assistant Property Manager with a proven track record at NSA Storage, excelling in tenant relations and conflict resolution. Expertise in business processes and client-focused care has maximized rental income and maintained consistently high occupancy rates. Reliable team player thriving in fast-paced environments, ensuring compliance while delivering exceptional service. Proactive and goal-oriented with strong time management and problem-solving skills, committed to driving team success and contributing to organizational growth through adaptability and a rapid capacity for learning.
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
NSA Storage
03.2024 - 03.2026
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Kept accurate records of all resident and tenant correspondence.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept properties in compliance with local, state, and federal regulations.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Responded to Common Area Maintenance (CAM) inquiries.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Escalated major issues to property manager for immediate remediation.
Medical Assistant
Mid America Orthopedics
02.2020 - 03.2021
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Collected and documented patient medical information such as blood pressure and weight.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Prepared lab specimens for diagnostic evaluation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient spirometry.
- Taught patients about medications, procedures, and care plan instructions.
Medication Aide/ Pharmacy Tech
Sedgwick County Jail
06.2017 - 01.2020
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Administered prescribed drugs to high-volume patient caseload.
- Reported changes in patient status regarding drug therapy.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Reviewed patient progress to document effects of any prescribed medication.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Assisted in maintaining conducive environment for residents by adhering to infection control policies.
- Reordered medication to maintain adequate supply.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Monitored medication storage area to maintain medication security and control.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Monitored patient responses to medication to report adverse reactions quickly.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
Education
Associate of Applied Science -
Cowley County Community College
Arkansas City, KS1998
Associate of Arts -
Cowley County Community College
Arkansas City, KS1998
Skills
- Business processes and procedures
- Reliable team player
- Issue escalation
- Administrative support
- Records management
- Training and mentoring
- Record keeping
- Data entry
- Microsoft office
- Telephone and email etiquette
Timeline
Assistant Property Manager
NSA Storage
03.2024 - 03.2026
Medical Assistant
Mid America Orthopedics
02.2020 - 03.2021
Medication Aide/ Pharmacy Tech
Sedgwick County Jail
06.2017 - 01.2020
Associate of Arts -
Cowley County Community College
Associate of Applied Science -
Cowley County Community College