Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Wendi Sturm

Akron,OH

Summary

Customer-oriented General Manager with 2+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Talented professional with expert sales and talents. Composed persona known for having excellent drive. Insightful manager with 20+ years of customer service experience.

Overview

38
38
years of professional experience

Work History

General Manager

Club Pilates Franchise LLC
Fairlawn, OH
12.2021 - Current
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty. Focused on member and employee retention.
  • Organized studio and achieved margin targets consistently to stay on track with growth plans.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes. focused on performance reporting.
  • Trained employees on software and best practices. Offer support for growth.

Manager of Operations and Sales

Springside Athletic Club
Bath, OH
03.2020 - 12.2021
  • Enhanced employee management by developing schedules, tracking time and administering payroll.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Developed and maintain operational guidelines for staff.
  • Evaluated current operational strategies and recommend improvements.
  • Educated operations team on best practices, company policies and service excellence standards.
  • Implemented new software for billing and scheduling.

Personal Trainer

Self-employeed
Akron, OH
01.2008 - 12.2021
  • Designed specific workout systems for individual clients based on performance ability.
  • Trained clients during strength training, cardio vascular exercise and stretching.
  • Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.

Licensed Massage Therapist

Self Employed
Akron, Ohio
11.1999 - 08.2021
  • Provided safe, effective and appropriate massage therapy techniques during customer appointments.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
  • Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.

Education

Some College (No Degree) - Communications

University of Akron
Akron, OH

Bachelor of Arts - Massage Therapy

National Institute of Massotherapy, Inc.
Akron, OH
03.1999

Skills

  • Management Team-Building
  • Hiring and Onboarding
  • Sales Activities
  • Leadership
  • People person
  • Sales Tracking
  • Organized
  • Punctual
  • Problem solving, multi-tasking
  • Social Media

Timeline

General Manager

Club Pilates Franchise LLC
12.2021 - Current

Manager of Operations and Sales

Springside Athletic Club
03.2020 - 12.2021

Personal Trainer

Self-employeed
01.2008 - 12.2021

Licensed Massage Therapist

Self Employed
11.1999 - 08.2021

Some College (No Degree) - Communications

University of Akron

Bachelor of Arts - Massage Therapy

National Institute of Massotherapy, Inc.

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Wendi Sturm