Wendy Acord
Lester,WV
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Knowledgeable manager with over 24 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
7
7
years of professional experience
Work History
Store Manager
Walmart
Summersville, WV
10.2019 - 05.2024
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Over seen the entire store operation
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Monitored inventory levels and placed orders to restock shelves.
- Developed relationships with suppliers to negotiate better prices.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Performed regular price checks to ensure competitive pricing.
- Implemented efficient systems for tracking stock movement.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed strategies to maximize sales and profitability.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Drove customer satisfaction by addressing concerns or feedback promptly.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored employee performance and identified performance gaps for corrective action.
Store Manager
Walmart
Belle, WV
01.2017 - 10.2019
Education
High School Diploma -
Princeton Sr High School
Princeton Wv06-2000
Skills
- Operational budgeting
- Project Management
- Shift Scheduling
- Operations Management
- Talent Recruitment
- Retail Inventory Management
- Loss Prevention
- Partnership Building
- Customer Service Management
- Team Development
- Report Generation
- Budget Administration
- Payroll Management
- POS Systems
- Outstanding communication skills
- Database Management
- Relationship building and management
- Staff Management
- Leadership Development
- Training and mentoring
- Leading Staff Meetings
- Customer Service
- Employee Scheduling
- Customer Relations
- Marketing and Promotions
- Recruitment and hiring
- Staff Supervision
- Friendly and Positive
- Problem-Solving
- Budget Development
- Team motivation
- Budgeting and cost control
- Multitasking and Organization
- Sales Analysis
Also trained on
- Excell
- Microsoft word
- Power bi
- Tableau
Timeline
Store Manager
Walmart
10.2019 - 05.2024
Store Manager
Walmart
01.2017 - 10.2019
High School Diploma -
Princeton Sr High School