Wendy Beeson
Albia,IA
Overview
29
29
years of professional experience
1
1
Certification
Work History
Caregiver
Amerigroup
01.2022 - 01.2025
- Assisted with daily tasks to ensure safety and comfort.
Shift Manager
McDonald's
08.2013 - 01.2018
- Supervised daily operations to ensure compliance with company standards and procedures.
- Trained and mentored crew members on food safety protocols and customer service practices.
- Managed inventory levels, conducted stock checks, and coordinated supply orders.
Front Desk Receptionist
Quality Inn Hotel
03.2010 - 08.2011
- Greeted and checked in guests, ensuring smooth arrival experience.
- Managed multi-line phone system to efficiently handle incoming calls and inquiries.
- Processed reservations and cancellations using property management software.
- Maintained cleanliness and organization of front desk area to enhance guest satisfaction.
HelpDesk
Primus Telecommunications
11.1995 - 03.2008
- Streamlined helpdesk operations by creating an organized ticketing system, resulting in faster response times and increased user satisfaction.
- Supported IT helpdesk operations as needed after implementations were completed.
- Trained end-users on proper usage of hardware and software applications, reducing helpdesk calls significantly.
- Optimized helpdesk processes for improved response times and increased user satisfaction.
Education
Computer Networking & Security
Indian Hills Community College
Ottumwa, IASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
Certification
- Fred Pryor's Grammer & Usage
- Computer Technologies
- Advanced Computer Technologies
Timeline
Caregiver
Amerigroup
01.2022 - 01.2025
Shift Manager
McDonald's
08.2013 - 01.2018
Front Desk Receptionist
Quality Inn Hotel
03.2010 - 08.2011
HelpDesk
Primus Telecommunications
11.1995 - 03.2008
Computer Networking & Security
Indian Hills Community College