Wendy Beeson
Albia,IA
Overview
29
29
years of professional experience
1
1
Certification
Work History
Caregiver
Amerigroup
01.2022 - 01.2025
- Assisted with daily tasks to ensure safety and comfort.
Shift Manager
McDonald's
08.2013 - 01.2018
- Supervised daily operations to ensure compliance with company standards and procedures.
- Trained and mentored crew members on food safety protocols and customer service practices.
- Managed inventory levels, conducted stock checks, and coordinated supply orders.
Front Desk Receptionist
Quality Inn Hotel
03.2010 - 08.2011
- Greeted and checked in guests, ensuring smooth arrival experience.
- Managed multi-line phone system to efficiently handle incoming calls and inquiries.
- Processed reservations and cancellations using property management software.
- Maintained cleanliness and organization of front desk area to enhance guest satisfaction.
HelpDesk
Primus Telecommunications
11.1995 - 03.2008
- Streamlined helpdesk operations by creating an organized ticketing system, resulting in faster response times and increased user satisfaction.
- Supported IT helpdesk operations as needed after implementations were completed.
- Trained end-users on proper usage of hardware and software applications, reducing helpdesk calls significantly.
- Optimized helpdesk processes for improved response times and increased user satisfaction.
Education
Computer Networking & Security
Indian Hills Community College
Ottumwa, IASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
Certification
- Fred Pryor's Grammer & Usage
- Computer Technologies
- Advanced Computer Technologies
Timeline
Caregiver
Amerigroup
01.2022 - 01.2025
Shift Manager
McDonald's
08.2013 - 01.2018
Front Desk Receptionist
Quality Inn Hotel
03.2010 - 08.2011
HelpDesk
Primus Telecommunications
11.1995 - 03.2008
Computer Networking & Security
Indian Hills Community College
Similar Profiles
Isabel T. MedinaIsabel T. Medina
Claims Resolution Analyst at AmerigroupClaims Resolution Analyst at Amerigroup
Rosalyn Y. PhillipsRosalyn Y. Phillips
Statewide Manager, Provider Relationship Account Mgt at AmerigroupStatewide Manager, Provider Relationship Account Mgt at Amerigroup
Heather SchermerhornHeather Schermerhorn
Middle TN Regional Manager at AmerigroupMiddle TN Regional Manager at Amerigroup
Elijah BearyElijah Beary
Correctional Officer at Wapello County Sheriffs OfficeCorrectional Officer at Wapello County Sheriffs Office
Tina BeadleTina Beadle
Slitter Operator at 3MSlitter Operator at 3M