Wendy Bens
BROCKTON,MA
Summary
Proven manager with expertise in operations management and team leadership, skilled in enhancing delivery efficiency and customer satisfaction. Successfully streamlined processes and implemented cost control measures, reducing operational costs while improving service quality in delivery operations. Eager to leverage leadership experience to optimize service delivery and drive customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
W&W Holdings Dba Pizzings
11.2022 - Current
- Streamlined inventory management processes to enhance order fulfillment efficiency.
- Developed training programs for staff, improving operational knowledge and service quality.
- Implemented cost control measures, resulting in reduced operational expenses.
- Coordinated team schedules to ensure optimal staffing levels during peak hours.
Delivery Driver Manager
Costellos Famous Roast Beef
09.2024 - 05.2025
- Oversaw daily delivery operations, ensuring timely fulfillment and customer satisfaction.
- Trained and mentored new drivers on safety protocols and efficient delivery practices.
- Implemented route optimization strategies to enhance delivery efficiency and reduce fuel costs.
- Managed inventory levels for delivery supplies, ensuring adequate stock availability at all times.
Repair Manager
Boston Orthopedics
03.2020 - 07.2021
- Led repair operations to enhance service efficiency and customer satisfaction.
- Streamlined repair processes, reducing turnaround time for orthopedic devices significantly.
- Mentored team members on best practices in equipment maintenance and safety protocols.
- Implemented quality control measures to ensure adherence to industry standards and regulations.
- Supervised 3 employees and scheduled shifts.
Uber Driver
Uber, Lyft and Deliv
02.2018 - 11.2020
- Delivered exceptional customer service by ensuring safe, timely transportation for riders.
- Navigated efficiently using GPS systems and local knowledge to optimize route selection.
- Maintained vehicle cleanliness and performed routine inspections to ensure safety compliance.
- Adapted quickly to changing traffic conditions, enhancing overall ride experience for passengers.
Education
Bachelor of Science - Business Administration And Management
GCU
Arizona City, AZ07-2023
Skills
- Operations management
- Team leadership
- Time management
- Staff training and development
- Strategic planning
- Policy implementation
- Customer service
- Complex problem-solving
- Decision-making
- Relationship building
- Shift scheduling
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 9 staff members.
- Achieved success by completing required with accuracy and efficiency.
Certification
Servsafe Certified
Choke , CPR certified
4 Languages spoke fluently
Languages
Spanish
Full Professional
English
Professional Working
French
Native or Bilingual
Portuguese
Limited Working
Interests
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Cooking
- Learning new cooking techniques and expanding my culinary skills
- Mindfulness Practices
- Regularly practice mindfulness and meditation for overall wellness
Timeline
Delivery Driver Manager
Costellos Famous Roast Beef
09.2024 - 05.2025
Manager
W&W Holdings Dba Pizzings
11.2022 - Current
Repair Manager
Boston Orthopedics
03.2020 - 07.2021
Uber Driver
Uber, Lyft and Deliv
02.2018 - 11.2020
Bachelor of Science - Business Administration And Management
GCU