Wendy Brown
Macon
Summary
Results-driven shift leader with a proven track record in supervising operations and training staff. Known for fostering teamwork and maintaining high standards of customer service, ensuring streamlined processes and positive dining experiences.
Overview
5
5
years of professional experience
Work History
Cashier
Food Depot Market
Macon, Ga
09.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper balance at end of shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted with inventory management by restocking shelves and organizing products.
- Collaborated with team members to maintain a clean and organized checkout area.
Shift Leader
Firehouse Subs
Macon, GA
04.2024 - 09.2025
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new team members on food safety protocols and customer service standards.
- Assisted in inventory management, tracking stock levels, and reducing waste.
- Implemented effective communication strategies to enhance team collaboration during shifts.
- Monitored food preparation processes to maintain quality and compliance with health regulations.
- Resolved customer complaints promptly, ensuring positive dining experiences and loyalty.
- Coordinated shift scheduling to optimize staffing levels during peak hours.
- Trained new employees and delegated daily tasks and responsibilities.
Customer Service Representative
Verizion Wireless
Opelika, AL
09.2023 - 02.2024
- Resolved customer inquiries through various communication channels, enhancing satisfaction and loyalty.
- Guided customers in selecting appropriate products and services tailored to their needs.
- Managed billing disputes by analyzing accounts, ensuring accurate resolution and timely follow-up.
- Collaborated with team members to streamline processes, improving overall service efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Assistant Manager
Family Dollar
Columbus, GA
03.2021 - 06.2023
- Led daily operations to ensure efficient store management and customer satisfaction.
- Trained and mentored new staff on company policies and operational procedures.
- Implemented inventory control measures to minimize stock discrepancies.
- Analyzed sales trends to optimize product placement and promotional strategies.
- Coordinated team schedules, ensuring adequate coverage during peak hours.
- Resolved customer complaints swiftly to enhance overall shopping experience.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Associate of Science - Business Administration And Management
University of Arkansas Grantham
Little Rock, AR01-2025
High School Diploma -
Shaw High School
Columbus, Ga05-2000
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Cash register operation
- Written and verbal communication
- Payment processing
Timeline
Cashier
Food Depot Market
09.2025 - Current
Shift Leader
Firehouse Subs
04.2024 - 09.2025
Customer Service Representative
Verizion Wireless
09.2023 - 02.2024
Assistant Manager
Family Dollar
03.2021 - 06.2023
Associate of Science - Business Administration And Management
University of Arkansas Grantham
High School Diploma -
Shaw High School