Wendy Capodanno
Lanoka Harbor
Summary
Dynamic and detail-oriented professional with a proven track record at Walmart as a Digital Personal Shopper. Skilled in customer service and relationship building, consistently enhancing satisfaction through effective order management and feedback engagement. Recognized for adaptability and maintaining high standards in fast-paced environments, ensuring timely and accurate service delivery.
Overview
9
9
years of professional experience
Work History
Digital Personal Shopper
Walmart
Lacey, New Jersey
04.2025 - Current
- Collaborated with team members to enhance shopping experience and operational efficiency.
- Utilized mobile devices to manage orders and track product locations effectively.
- Adapted quickly to changing inventory levels and customer demands during peak hours.
- Navigated store layout efficiently to locate items quickly for customers.
- Engaged with customers to gather feedback, improving overall service quality and satisfaction.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
Restaurant Hostess
Perkins Restaurant & Bakery
Forked River, NJ
04.2021 - 10.2025
- Coordinated with kitchen and wait staff to enhance service efficiency.
- Handled guest inquiries and complaints professionally, ensuring satisfaction.
- Monitored dining area for cleanliness and readiness, maintaining standards.
- Implemented improved seating arrangements to maximize capacity during peak hours.
- Assisted in special event planning, enhancing overall guest experience.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Cashier
Home Depot
Lacey, New Jersey
05.2017 - 04.2021
- Maintained cleanliness and organization of checkout area, ensuring compliance with safety standards.
- Handled cash, credit, and refunds accurately, minimizing discrepancies in financial reporting.
- Collaborated with team members to optimize workflow during peak hours for improved service speed.
- Resolved customer complaints promptly to maintain satisfaction and loyalty levels.
- Trained new cashiers on operational procedures and customer service best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate of Arts - English
Ocean County College
Toms River, NJ05-2025
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Relationship building
- Flexible schedule
- Upbeat and outgoing attitude
Timeline
Digital Personal Shopper
Walmart
04.2025 - Current
Restaurant Hostess
Perkins Restaurant & Bakery
04.2021 - 10.2025
Cashier
Home Depot
05.2017 - 04.2021
Associate of Arts - English
Ocean County College