Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Wendy C Keller

Loris,USA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

22
22
years of professional experience

Work History

Client Support Caregiver

Senior Helpers
Murrells Inlet
09.2023 - Current
  • Treat each client with Respect & Dignity at all times
  • Assisted clients with daily activities to promote independence and well-being
  • Provided mental support to clients during care activities to enhance emotional stability
  • Encourage Clients to make their own decisions
  • Administered medication reminders to clients at scheduled times
  • Coordinated timely and presentable transportation for clients to medical appointments
  • Offered verbal cues and supervision during daily activities
  • Honored and adhered to clients' end-of-life care plans

IH Marketing Coordinator

Wyndham Destinations
N. Myrtle Beach, SC
09.2023 - 06.2025
  • Conducted market research to identify trends and insights that informed marketing strategies
  • Maintained client databases to ensure accurate and up-to-date information for targeted marketing efforts
  • Liaised with clients, guests, and stakeholders to ensure clear communication and alignment on project goals
  • Attending industry events
  • Working with Journey System/Scheduling
  • Utilized ADP, Okta Verify, Passport, Teams, and UKG Pro for employee management tasks.
  • Travel & Leisure Integrity

Store Manager

IGA Grocery Store
Conway, SC
07.2023 - 09.2024
  • Managed and trained teams to achieve forecasted and budgeted sales goals.
  • Create Forecasting - achieve the weekly labor-Effectively Managed labor to ensure a balance between increasing sales / profitability and not compromising the guest experience.
  • Achieve Sales $185,000. Weekly projected vs. previous year plus 3%
  • Created an inclusive atmosphere that valued team contributions and fostered engagement.
  • Coached team on visual merchandising requirements to enhance store presentation.
  • Shrink - Teach the habits of controlled Shrink
  • Teaches the linkage between company initiatives and GLP with growing sales and traffic
  • Ordering with Magic – Using the Product Location/Shelf Capacity/Sales by Item Count History
  • Ones Tons & Nones scanning for sales measurements vs. product
  • Inventory Levels & ADR’s After Delivery Reports
  • Work with “Logile” Scheduling system
  • Audit Preparations
  • Food Safety Focus – Deli Team/Produce Team/Management Team/Meat Department
  • Managed fuel center operations
  • Vendor Management

Store Manager

Tuesday Morning
N. Myrtle Beach, SC
12.2022 - 07.2023
  • Sales: Meet & Surpass the sales Forecast
  • Managed and selected a team aligned with customer base; trained them in Tuesday Morning customer service standards
  • Executed HR processes for hiring, training, and employee relations to ensure a compliant and effective workforce
  • Maintain & follow through on the balance of inventory levels, sales vs labor & the passion to drive sales
  • Developed, implemented, and monitored plans for store and visual standards to maintain operational excellence
  • Implemented training on loss prevention habits
  • Managed cash handling procedures in-store
  • Maintain all building Maintenance & work with Subcontractors to have regular scheduled Maintenance completed

Multi Store leader/Field trainer

Circle.K /Kangaroo Express
Wilson, NC
11.2017 - 09.2022
  • Select a team that best fits the customer base of the environment- Train them on the Circle K ways of Great customer service
  • Sales: Meet & Surpass the sales projection set forth, Average weekly sales was 140,000.00
  • Strive to achieve the financial plan set & exceed
  • Executed HR processes for hiring, training, and employee relations to build a strong team
  • Hire/train/transfer new employees for the stores within my Market that is currently understaffed
  • Maintain & follow through on the balance of inventory levels, sales vs labor & the passion to drive sales
  • Create a plan, work the plan and follow up on the plan regarding Store Standards / Visual standards
  • Implemented shrink control measures by training staff on best practices
  • Train/Coach the lottery audit system to the Market, a/w/a Cigarette Audits & store Audits-Shrink
  • Lottery Reconciliation & Audit the Market for Lottery shortages
  • Help the Market create the habits of meeting the timelines set by our MM
  • Vendor Check in with order quantity verification & Create partnerships
  • Fuel ordering and Verification of Levels
  • Coordinate & Take responsible for Building & Equipment Maintenance (inside & Outside)
  • Control Labor & Assist the market with Labor Scheduler
  • Enforced daily assignments to ensure timely completion.
  • Train District Managers & Store Manager for the Region
  • Train the PDI scalability System to the Market
  • Continue to learn, grow and improve through the guidance of my MM
  • Supported MM in leading market initiatives and team development
  • Achieved Serv Safe certification to ensure food safety standards are met.

Store Manager

Payless Shoe Source
Garner, NC
09.2012 - 11.2017
  • Responsibilities: Meet sales goal plus. Increase profits. Control shrink (less than 1% in 5 YR period) Select & train employees to create a staff of 5 well coached and educated in the Payless way. Build relationships with customers to create a core sales group using passion for fashion and trends.
  • 2012-16 year unit operations retail sales average 550,000 (#1 in sales & conv for 2 years)
  • Coach/create behaviors: of passion to drive sales
  • Balanced cash on a monthly, weekly, and daily basis to ensure accurate financial reporting.
  • Store audit preparation and achievement of 99.7%
  • Controlled shrink to maintain a .67 %
  • Oversaw human resources functions to support organizational needs and maintain effective staffing.

Store Manager (FOH & BOH)

Cracker Barrel Old Country Store
Garner, NC
12.2003 - 09.2012
  • Led sales and profit growth while reducing shrink and turnover by developing staff at all levels in alignment with company standards.
  • Coach behaviors in the moment and lead a staff of 156.
  • Control the goals of Food Targets, Sales, Supply & Maintenance and Labor.
  • Transition to and train each AOR to the next Manager.
  • Maintain and Measure inventory and control the levels of product.
  • Managed labor to balance sales and profitability with guest experience.
  • Teaches the linkage between company initiatives and GLP with growing sales and traffic.
  • Food Ordering to the Sales projection and growth
  • Achieved ServSafe certification to ensure food safety practices.
  • Overall Successes: Mentoring MIT Program associates through their training and continued to help achieve their own unit.
  • Lead the team in food cost to achieve best food cost in the region. 11/2006
  • Labor Leader for the District. 06/2005
  • Produces accurate sales forecasts and labor projection by evaluating sales trends, forecasts, and business demands. 04/2007
  • Developed action plan using guest loyalty reports to align with company standards and enhance guest experience execution.
  • Maintain all building Maintenance & work with Subcontractors to have regular scheduled Maintenance completed

Education

USAR -

01-1992

High School -

Alvirne High School
Hudson, NH
01-1988

Skills

  • Team leadership
  • Effective communication
  • Compliance adherence
  • Conflict resolution
  • Decision making
  • Vendor coordination
  • Inventory management
  • Client relationship management

References

  • Crystal Watts, Managed, 25+, 919-272-2363
  • Anjelica Benitez, Managed, 25+, 919-374-6051
  • Jennifer Hildreth, Worked with, 20+, 919-820-1148
  • Heather Raynor, Worked with, 25+, 919-669-5212
  • Barry Gorenstein, Worked For, 10, barrykgorenstein@gmail.com, 240-499-9366
  • Geraldine Stonehouse, Worked For, 10+, gstoneho@circlek.com, 520-977-0631
  • Brian McGarvey, Worked For, 2+, Mcgarveybrian@outlook.com

Timeline

Client Support Caregiver

Senior Helpers
09.2023 - Current

IH Marketing Coordinator

Wyndham Destinations
09.2023 - 06.2025

Store Manager

IGA Grocery Store
07.2023 - 09.2024

Store Manager

Tuesday Morning
12.2022 - 07.2023

Multi Store leader/Field trainer

Circle.K /Kangaroo Express
11.2017 - 09.2022

Store Manager

Payless Shoe Source
09.2012 - 11.2017

Store Manager (FOH & BOH)

Cracker Barrel Old Country Store
12.2003 - 09.2012

USAR -

High School -

Alvirne High School

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Wendy C Keller