Wendy Copeland
Montclair,NJ
Summary
Customer-focused and results-driven professional with 15+ years of experience in customer service, sales, and operational management. Skilled in delivering exceptional service experiences, building high-performing teams, and using data-driven strategies to improve efficiency. Highly adaptable to remote work environments, with proven success in communication, problem-solving, and technology tools.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Department Manager
Anthropologie
Montclair, NJ
10.2016 - Current
- Partner with leadership to execute strategic operations and customer service goals.
- Analyze sales reports and identify performance gaps; implement solutions to drive growth.
- Managed daily operations and workflow across multiple departments.
- Oversaw staff scheduling and resource allocation to meet business needs.
- Developed and implemented training programs for new team members.
- Coordinated with upper management to align departmental goals with company objectives.
- Conducted performance evaluations and provided constructive feedback to employees.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Monitored daily sales figures to track trends in customer buying behavior.
- Lead and manage a team of 25+ employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
Medical Billing Specialist
Bewhole Wellness
Charlotte, NC
02.2007 - 10.2014
- Oversaw daily billing operations including coding, charge entry, and reimbursement tracking.
- Handled customer support for billing inquiries via phone and email.
- Specialized in mental health billing and insurance verification.
- Implemented and trained staff on new practice management software.
- Ensured HIPAA compliance and accuracy in all documentation and communications.
- Processed medical claims using electronic billing systems for timely submissions.
- Reviewed patient accounts to ensure accurate coding and billing information.
- Collaborated with healthcare providers to resolve billing discrepancies efficiently.
- Maintained organized records of all billing transactions and patient communications.
Education
Associate of Applied Science - Business Administration
Essex County College
Newark, NJ 09.2012 - 05.2015
Customer Support Tools -
Internal Training
Remote Team Management -
Internal Training
Conflict Resolution -
Internal Workshops
Leadership Coaching -
Internal Workshops
Software Implementation -
Internal Workshops
Skills
- Customer Service
- Team Leadership
- Sales
- CRM
- Zendesk
- Salesforce
- Process Improvement
- Medical Billing
- HIPAA
- Remote Work
- Staff Scheduling
- Conflict Resolution
Timeline
Department Manager
Anthropologie
10.2016 - Current
Associate of Applied Science - Business Administration
Essex County College
09.2012 - 05.2015
Medical Billing Specialist
Bewhole Wellness
02.2007 - 10.2014
Customer Support Tools -
Internal Training
Remote Team Management -
Internal Training
Conflict Resolution -
Internal Workshops
Leadership Coaching -
Internal Workshops
Software Implementation -
Internal Workshops