Wendy Dike
Fort Worth,TX
Summary
Motivated customers with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
15
15
years of professional experience
Work History
Waitress
Joe T Garcia's
Fort Worth, TX
10.2007 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Waited on celebrities and many VIPs while ensuring a great experience
Co Owner Southern Gardens
Self-employeed
Fort Worth, TX
2002 - 2007
- Prepared annual budgets with controls to prevent overages.
- Evaluated suppliers to maintain cost controls and improve operations.
- Directed market expansions to propel business forward, meet changing customer needs.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Bachelor of Science - Science And Psychology
TCU
Fort Worth, TXSkills
- Team Player
- Warm and Friendly
- High-Energy and Stamina
- Cool Under Pressure
- Customer Service and Rapport
- Conflict and Complaint Resolution
- Active Listening
- Detail-Oriented
Timeline
Waitress
Joe T Garcia's
10.2007 - Current
Co Owner Southern Gardens
Self-employeed
2002 - 2007
Bachelor of Science - Science And Psychology
TCU
Similar Profiles
Kimberly FRIASKimberly FRIAS
Waiter at Joe T Garcia'sWaiter at Joe T Garcia's
DAVIS MOTENDAVIS MOTEN
Bartender at Joe T Garcia'sBartender at Joe T Garcia's
Stephanie VerschurenStephanie Verschuren
Cashier Assistant at Garcia's MarketCashier Assistant at Garcia's Market