Xactware
Wendy Dye
Licensed Property Claims Adjuster
Mesa,AZ
Summary
Licensed claims adjuster with experience in reaching settlements, deals and favorable pricing structures in the insurance industry as well as over 20 years customer service experience. Excel at managing multiple claims in a fast-paced environment demanding superior organizational skills, customer service and interpersonal skills. Confident, naturally empathetic and poised in interactions with individuals at all levels. Established track record of cultivating and supporting business relationships.
Overview
5
5
years of post-secondary education
10
10
years of professional experience
Work History
Property Claims Specialist
State Farm
03.2019 - Current
- Consistently reaches targeted performance goals to control costs and support industry-leading operational standards ~ Works efficiently with others in a high energy, fast-paced, team environment ~ Creates appraisals for dwelling utilizing Xactware software, Xactimate for dwelling, XactContents for personal property and additional living expenses.
- Defines coverage of loss to policyholders and assists them in itemizing damages, repairs and expenses for additional living arrangements.
- While conversing with policyholders via telephone, investigates, determines, and extends or denies coverage based on cause of loss.
Administrative Assistant
State Farm
09.2014 - 03.2019
- Provided high-level administrative support to executives utilizing my ability to plan and execute on initiatives that enable the department to function smoothly.
- Assisted in managing the stand-up of a new department within the customer care center ~ Responsible for submitting and reconciling vendor invoices and business expenses for executives including detailed knowledge of contracts and general rules for deducting business expenses.
- Conducted research & prepared reports including statistical call center metrics and department budget reports ~ Performed clerical functions such as managing executive calendars, preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings ~ Promoted to property Claims Adjuster March 2019.
Administrative Assistant
Avesis, Inc
07.2011 - 09.2014
- Successfully managed the location expansion and relocation of over 130 employees.
- Managed all daily human resources office operational functions for two locations.
- Interpreted human resources policies to employees and assisted in hiring/terminating employees ~ Created efficient call center metric reports for group accounts on a reoccurring basis.
- Negotiated new vendor contracts/proposals.
- Managed and administered all ongoing vendor contracts.
Travel Reservation Specialist
Southwest Airlines
Phoenix, AZ
Aug2010 - May2011
- Served customers in a friendly, efficient manner following outlined steps of service.
- Provided services to customers in a call center environment as the sales medium
- Efficiently adapted to new challenges combining technical expertise with sales and service.
- Increased customer experience and company revenue through up-selling opportunities.
- Demonstrated best judgment in disbursement of adjustments and credits
- Identified customer needs through active listening and artful questioning
Education
Bachelor of Science – BS - Industrial and Organizational Psychology
Excelsior College
01.2014 - 01.2019
Skills
Negotiation
undefinedSoftware
ClaimXperience, Xactimate,Xactcontents
Microsoft Office
70-20 All Lines Claims Adjuster Nonresident Designated Home State of Florida
March 2021-March 2022
Credential ID: W555717
Timeline
Property Claims Specialist
State Farm
03.2019 - Current
Administrative Assistant
State Farm
09.2014 - 03.2019
Bachelor of Science – BS - Industrial and Organizational Psychology
Excelsior College
01.2014 - 01.2019
Administrative Assistant
Avesis, Inc
07.2011 - 09.2014
Travel Reservation Specialist
Southwest Airlines
Aug2010 - May2011
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