Hi, I’m
Wendy Engel
Goose Creek,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
years of professional experience
Work History
Kelly EducationNorth Charleston, South Carolina
Substitute Teacher
09.2023 - Current
Job overview
- Meet daily challenges of classroom management and implementing lesson plans.
- Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
Bell Hall ElementaryMount Pleasant, South Carolina
Behavior Paraprofessional
12.2022 - 08.2023
Job overview
- Collaborated closely with the teacher to navigate the challenges of managing data in a new teaching environment, utilizing my skills as an assistant to support and streamline data organization processes
- Crisis Prevention Institute (CPI) Certification- Crisis Mitigation
Kelly EducationNorth Charleston, South Carolina
Substitute Teacher
10.2022 - 12.2022
Job overview
- Assumed instructional duties in the absence of regular teachers, gaining experience in classroom management and task-oriented directives
- Demonstrated adaptability, professionalism, and the ability to quickly familiarize myself with different school environments and student populations.
Private FamilyIsle of Palms, South Carolina
Nanny
02.2022 - 08.2022
Job overview
- Managed household tasks for a comfortable living space.
- Planned age-appropriate activities to help foster physical, mental, and emotional development.
Immigration Legal ServicesNorth Charleston, South Carolina
Legal Assistant
01.2022 - 02.2022
Job overview
- Assisted in the initial stages of client cases, scheduling and contacting Spanish and English-speaking clients
- Organized and updated case files, ensuring accuracy and completeness of documents
- Managed client communication, providing regular updates on application progress and collecting payment information
- Maintained a comprehensive record of past client information and application dates.
- Greeted clients upon arrival at office and provided assistance as needed.
- Scanned physical documents into electronic format for storage in a secure database system.
Kelly EducationNorth Charleston, South Carolina
Substitute Teacher
10.2021 - 12.2021
Job overview
- Filled in for absent teachers, gaining valuable classroom management experience, and showcasing adaptability and professionalism in diverse school environments with different student populations.
Cho-YehLivingston, Texas
Retreats Lead Host
08.2021 - 10.2021
Job overview
- Provided friendly customer service by answering questions and responding to requests in a timely manner.
- Demonstrated strong organizational skills when handling multiple tasks simultaneously.
- Managed reservations for large groups or special events while accommodating any special requests they may have had.
- Resolved customer complaints quickly and efficiently while maintaining professional demeanor at all times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Cho-YehLivingston, Texas
Arts and Crafts Leadership
04.2021 - 08.2021
Job overview
- Monitored supplies inventory and ordered additional materials as needed.
- Maintained records of attendance, participation, and feedback from participants.
- Implemented new ideas to enhance the learning experience in an engaging manner.
- Managed budgeting of supplies and equipment for the program's activities.
Orange Spot CoffeeNorth Charleston, South Carolina
Keyholder
01.2021 - 04.2021
Job overview
- Crafted beverages to accommodate customer's request, ensuring customer satisfaction.
- Performed opening and closing duties including counting money in the cash drawer, reconciling tills, and setting up registers for the next day's operation.
Bowen's Corner ElementaryHanahan, South Carolina
Office Clerk
08.2020 - 12.2020
Job overview
- Provided translation and interpretation services for students, administration, and parents, facilitating clear and accurate communication.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Kept office records organized and supplies well-stocked for optimal team performance.
Chick-fil-A Northwoods MallNorth Charleston, South Carolina
Management
10.2018 - 08.2020
Job overview
- Provided efficient and timely customer service, addressing complaints, and fulfilling customer requests
- Effectively delegated tasks and communicated with team members, ensuring smooth operations
- Managed cash handling responsibilities and served as a translator between Spanish-speaking customers and English-speaking staff
- Played a key role in implementing the Operator Led Delivery (OLD) system, conducting necessary research, coordinating insurance information and background checks for drivers, and training fellow managers on the implementation process
- Adapted to the challenges of COVID-19, operating with a limited staff and taking on multiple roles, including both back-of-house and front-of-house responsibilities for a period of three weeks.
Lighthouse Immigration Legal ServicesNorth Charleston, South Carolina
Legal Assistant
05.2019 - 02.2020
Job overview
- Maintained client confidentiality in all matters.
- Maintained inventory levels of office supplies necessary for day-to-day operations.
- Performed basic bookkeeping duties including tracking payments received from clients.
Education
Trident TechnicalNorth Charleston
Associate in applied science, Paralegal
04.2020
Skills
- Customer Service
- Conflict resolution
- Bilingual
- Office Administration
- Critical Thinking
- Microsoft-Advance
- Records Management
Affiliations
- Sourdough Baking
References
References available upon request.
Timeline
Substitute Teacher
Kelly Education
09.2023 - Current
Behavior Paraprofessional
Bell Hall Elementary
12.2022 - 08.2023
Substitute Teacher
Kelly Education
10.2022 - 12.2022
Nanny
Private Family
02.2022 - 08.2022
Legal Assistant
Immigration Legal Services
01.2022 - 02.2022
Substitute Teacher
Kelly Education
10.2021 - 12.2021
Retreats Lead Host
Cho-Yeh
08.2021 - 10.2021
Arts and Crafts Leadership
Cho-Yeh
04.2021 - 08.2021
Keyholder
Orange Spot Coffee
01.2021 - 04.2021
Office Clerk
Bowen's Corner Elementary
08.2020 - 12.2020
Legal Assistant
Lighthouse Immigration Legal Services
05.2019 - 02.2020
Management
Chick-fil-A Northwoods Mall
10.2018 - 08.2020
Trident Technical
Associate in applied science, Paralegal
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