WENDY ERNESTON
Summary
Outgoing and friendly individual committed to delivering excellence in all facets of customer service and administrative support. Reliable, punctual, and always prepared to succeed at my highest level.
Overview
9
9
years of professional experience
Work History
Receptionist
Ninth District Opportunity, Inc.
04.2019 - Current
- Greet incoming visitors and answer telephone calls to provide speedy and knowledgeable assistance
- Check clients in for appointments
- Complete and file proper forms
- Operate copier
- Maintain and distribute food from the Food Bank
Barista
Cabin Coffee Company
09.2018 - 12.2018
- Keep kitchen areas clean, organized and sanitized according to proper procedures
- Maintain regular and consistent attendance and punctuality
- Deliver high-quality beverages in fast-paced, customer-centered setting
- Prepare and sell coffee and drinks by following prescribed recipes and preparation techniques
- Prepare and serve foods such as sandwiches, bagels, pastries and soups
Library Assistant
Mountain Regional Library
01.2018 - 04.2018
- Assist patrons with library's computers and provide information on logging onto internet
- Closely monitor front desk visitors to maintain secure and clean environment
- Place books on proper shelves when returned to circulation
- Handle check-in and check-out process of library books and materials at circulation desk
- Greet patrons warmly and offered to assist with any issues or needs
- Answer questions from patrons and helped to find desired materials
- Pull and process loan items
- Answer phones
Retail Sales Associate
JumpinGoat Coffee Roasters
05.2015 - 09.2017
- Balance and organize cash register by handling cash and counting change
- Sell bagged coffee, tea and gourmet candy
- Brew and sell hot and cold coffee
- Assist customers with coffee choices
- Prepare weekly store order
- Maintain organized checkout area and sweep floors and empty trash cans
Education
Bachelor of Arts - Elementary Education
Virginia Tech
Blacksburg, VASkills
- Telephone Skills
- Exceptional Customer Service
- Computer Proficiency
- Store Opening and Closing
- Cash Register Operation
- Administrative Support
- Friendly and Outgoing
- Accurate Money Handling
- Product Knowledge
Timeline
Receptionist
Ninth District Opportunity, Inc.
04.2019 - Current
Barista
Cabin Coffee Company
09.2018 - 12.2018
Library Assistant
Mountain Regional Library
01.2018 - 04.2018
Retail Sales Associate
JumpinGoat Coffee Roasters
05.2015 - 09.2017
Bachelor of Arts - Elementary Education
Virginia Tech
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