Wendy Fleurimond
Deerfield Beach,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Mental Health Technician
HCA Florida JFK North
04.2022 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Mental Health Technician
Plantation General Hospital
03.2015 - 04.2022
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Customer Service Associate
Publix
09.2016 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
No Degree - Medical
Broward College
Fort Lauderdale, FLHigh School Diploma -
Fort Lauderdale High School
Fort Lauderdale, FL06.2002
Skills
- Inpatient Treatment
- Therapeutic Facilitation
- Emergency Interventions
- Progress Documentation
- Observe Behaviors
- Mental Health Support
- Crisis Resolution
- Patient Admission
- Nursing Assistance
- Patient Intervention
- Recreational Activity Planning
- Maintaining Safety Standards
- Excellent Customer Service Skills
- Progress Monitoring
Timeline
Mental Health Technician
HCA Florida JFK North
04.2022 - Current
Customer Service Associate
Publix
09.2016 - 03.2021
Mental Health Technician
Plantation General Hospital
03.2015 - 04.2022
No Degree - Medical
Broward College
High School Diploma -
Fort Lauderdale High School
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