Wendy Gallagher Toof
Swedesboro,USA
Summary
Accomplished Sales Leader with extensive experience building and motivating dynamic teams. Offers 15+ years in multi unit retail management. Achieved a remarkable increase in client service scores while managing multi-store operations. Highly skilled visual merchandiser who is innovative and strategic with the ability to exceed sales goals consistently. Adept at recruiting top talent and fostering customer loyalty, ensuring a high-performing and engaged workforce. Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
20
20
years of professional experience
Work History
General Manager
Gap Specialty
Cherry Hill, NJ
04.2022 - 10.2024
- Recruited, trained and empowered employees to achieve key performance indicators.
- District Credit champion responsible for driving credit results for the District Team.
- District results went from 60% to 189% in Q1.
- Created a selling environment within the store that produced top KPI's, sales and credit results.
- Created schedules and monitored payroll to remain within budget.
- Built and developed a highly engaged, top performing team through coaching and mentoring.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Recruited, interviewed and hired top talent to fill all open positions.
- Improved customer engagement scores from 65% to 94% beating the company standard of 90%.
- Directed team training programs to enhance employee skills and improve service quality.
- Supervised daily operations, ensuring adherence to company standards and procedures.
- Fostered a positive work environment through effective communication and team collaboration.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Store Leader
Altar'd State
King of Prussia, PA
08.2017 - 04.2022
- Trained new sales team members and motivated the team to achieve exceptional performance.
- Met coverage needs by coordinating effective schedules and delegating team member assignments.
- Built customer loyalty through knowledgeable sales, support and education on brand products and services.
- Empowered employees to engage with the Guest to ensure they had the best experience in the store to increase sales performance.
- Developed floor sets and created creative, impactful merchandising moves within the store to increase DPT over $100 consistently.
- Improved the guest selling experience in the store which produced top KPI's and sales.
District Sales Leader
Ascena Retail Group Inc.
Philadelphia, PA
09.2012 - 01.2017
- Lead 13 stores in Greater Philadelphia area and South Jersey.
- District ranked in the top 10 in sales plan 2014,2015,2016.
- Flagship District Sales Leader with exposure to Executive Leadership Team.
- Product Panel Member 2012-2017.
- Developed and executed floor set for the division with the Corporate Visual Team.
- Motivated and inspired store teams to achieve sales goals and improve the guest experience in all stores to achieve winning sales results.
District Sales Leader
Charming Shoppes Inc.
Philadelphia, PA
05.2010 - 09.2012
- Led 20 million dollar district consisting of 18 stores.
- Top conversion results in the division 2 years in a row.
- District ranked 10 of 43 in sales plan 2 years in a row.
- Improved District inventory results from 1.77 to .99.
- Reduced LP focus stores from 8 to 1.
- Developed motivational and recognition programs within the District and Region to drive results, personal accountability and associate engagement.
- Flagship District Sales Leader with a direct line to Corporate Executive Leadership Team.
- Provided feedback to Executive Leadership Team on a daily basis and developed a team that could articulate feedback and facilitate corporate visits on a daily basis.
- Selected to represent the field and provide feedback regarding product as a product panel member.
- Worked closely with the corporate visual team to develop floor sets for the division on a monthly basis.
District Sales Leader
Ann Taylor
Philadelphia, PA
02.2005 - 05.2010
- Led 30 million dollar District consisting of 16 stores.
- Built a highly engaged, talented, results driven team through sourcing top talent and improving the structure and accountability within the teams.
- Ranked 1/19 Districts in conversion in 2009.
- Ranked 3/19 in sales plan and comp 2009.
- Developed accountability tools to track MOD results which increased sales, conversion and credit results.
- Lead the implementation of the tools for the Region and the Division.
- Participated in company pilot programs, such as standards for visual floor set execution, floor replenishment, stockroom organization and shipment process.
- Improved District client service experience results 2008 to 2010.
- Provided consistent feedback to corporate partners to improve the product, systems and client experience.
- District inventory results improved under my leadership shrink results went from 1.16 to .72.
- Graduated from the Accelerated Leadership Program in 2005.
General Manager
Ann Taylor
McLean, VA
11.2004 - 02.2005
- Led 6 million dollar store with positive results in conversion and sales plan.
- Recruited and developed top talent at the co-manager level.
- Three co-managers became store managers under my leadership.
- Directed team training programs to enhance employee skills and improve service quality.
- Managed store budgets and ensured financial compliance with corporate policies.
- Supervised daily operations, ensuring adherence to company standards and procedures.
- Fostered a positive work environment through effective communication and team collaboration.
- Increased client service results.
- Planned and executed client events, fashion shows for store and District.
- Selected to participate in the Accelerated Leadership Program.
- Selected to be a part of the Field Advisory Panel.
- Traveled to corporate office to provide quarterly feedback to functional partners and corporate executives.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Education
Associate of Science - Fashion Merchandising
Bauder Fashion Institute
Ft. Lauderdale, USASkills
- Visual Merchandising
- Driving Results
- Exceptional selling skills
- Multi Store Leadership
- Store Operations
- Customer-centric
- Detail-oriented
- Solution-oriented
- Inventory Management
- New Store Opening
- Top Talent Recruitment
- Team Building
- Adaptive Team Player
- Payroll Management
- Customer Service
- Adaptable and Flexible
- Building Customer Relationships and Loyalty
- Strong Communication and Interpersonal Skills
Timeline
General Manager
Gap Specialty
04.2022 - 10.2024
Store Leader
Altar'd State
08.2017 - 04.2022
District Sales Leader
Ascena Retail Group Inc.
09.2012 - 01.2017
District Sales Leader
Charming Shoppes Inc.
05.2010 - 09.2012
District Sales Leader
Ann Taylor
02.2005 - 05.2010
General Manager
Ann Taylor
11.2004 - 02.2005
Associate of Science - Fashion Merchandising
Bauder Fashion Institute