Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Wendy Gibble

Elizabethtown,PA

Summary

Dynamic retail professional with a proven track record at Barnes & Noble Education, excelling in customer service management and team leadership. Skilled in POS systems and store organization, I consistently enhance customer satisfaction and drive sales through innovative merchandising and effective problem-solving. A dedicated team member committed to achieving outstanding results.

Overview

18
18
years of professional experience

Work History

Assistant Store Manager

Barnes & Noble Education
05.2022 - Current
  • Assisted store manager in the daily operation of the store to carry out the directives of the company.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Conduct opening/closing functions of the store to include delivery of bank deposits
  • Maintain positive customer relationships by responding quickly to customer service inquiries.
  • Maintain textbook purchasing, receiving, returns, shelving, web order fulfillment and customer support for in store and online sales of textbooks
  • Process internal textbook distribution.
  • Receive, merchandise and sell general merchandise as it arrives in the store
  • Supervise creation of exciting merchandise displays to catch attention of store customers.
  • Resolve customer inquiries and complaints promptly, maintaining high satisfaction levels.
  • Assist in recruiting, hiring and training of team members.
  • Updated social media sites as necessary
  • Travel periodically to other Commonwealth stores to provide management as necessary.

Merchandise Manager

Elizabethtown College Bookstore
05.2008 - 03.2022
  • Negotiated with vendors for the procurement of high-quality merchandise including custom clothing, gifts and novelty gifts
  • Purchased and received merchandise orders
  • Merchandised product in store and online by creating fresh and exciting displays/images.
  • Set-up and maintained online store operations to include product updates and order fulfillment
  • Interviewed, assisted in hiring, trained and supervised part time and student employees
  • Coordinated special projects such as pop-up shops, college fashion show and MACS Fashion show
  • Maintained social media platforms: Facebook, Instagram and Twitter with the use of our students and "Truman", our store mascot, a labradoodle with adoring fans!

Data Entry Assistant - Alumni Relations

Elizabethtown College
04.2008 - 08.2008
  • Entered and maintained accurate student records using proprietary data management systems.
  • Assisted with Class Reunions, Senior Week and Commencement preparations to include registration, photo name tags, flower sales, general event preparations and setup/tear down


Part Time Temp Admininstrative Assistant

Elizabethtown College
09.2007 - 03.2008
  • Maintained various clerical duties as assigned for a staff member's leave of absence.
  • Managed scheduling and coordination of meetings, ensuring adherence to timelines and agendas.


Education

High School Diploma -

Elizabethtown Area High School
Elizabethtown, PA

Skills

  • Customer service management
  • Retail operations
  • POS systems operations
  • Store organization
  • Team building and leadership
  • Problem-solving
  • Responsive to shifting needs
  • Consistently reliable
  • Responsible for outcomes
  • Responsive to changing circumstances
  • Dedicated team member

Accomplishments

    Planned and executed two fashion shows. The first was held at Elizabethtown College during my tenure as the VP of CAAP (Campus Association of Administrative Professionals). The second took place at MACS (Mid Atlantic College Stores) convention held at Penn State Nitty Lion Inn.

    I have also been featured in the College Store Magazine for winning a store display contest, as well as being quoted in an article that I was interviewed for.

Timeline

Assistant Store Manager

Barnes & Noble Education
05.2022 - Current

Merchandise Manager

Elizabethtown College Bookstore
05.2008 - 03.2022

Data Entry Assistant - Alumni Relations

Elizabethtown College
04.2008 - 08.2008

Part Time Temp Admininstrative Assistant

Elizabethtown College
09.2007 - 03.2008

High School Diploma -

Elizabethtown Area High School

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Wendy Gibble