Wendy Gonzalez
Brighton,CO
Summary
- Being able to help others has always been my passion. My expertise in cash handling and team leadership, fostering customer loyalty through exceptional service has help me become the salesperson I am today. Recognized for resolving complaints effectively and maintaining a positive shopping environment, contributing to enhanced customer retention and satisfaction. Making sure that the customer has a great experience while also keeping in mind the importance of the business.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Walmart
Commerce City, CO
03.2024 - 08.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Warehouse Worker
Ross Dress for Less
2275 Prairie Center Pkwy, Brighton, CO 80601
03.2021 - 10.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Salesperson
Tmoblie
1806 E Bridge St, Brighton, CO 80601
12.2021 - 03.2022
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
Education
High School Diploma -
Preview High School
Henderson, CO05.2018
Skills
- Customer service
- Team leadership
- Problem-solving
- Punctual and reliable
- Cash handling expertise
- Store opening and closing
- Cashier training
- Product restocking
- Adaptability and dependability
Languages
Spanish
Timeline
Cashier Team Lead
Walmart
03.2024 - 08.2024
Salesperson
Tmoblie
12.2021 - 03.2022
Warehouse Worker
Ross Dress for Less
03.2021 - 10.2022
High School Diploma -
Preview High School