Summary
Overview
Work History
Education
Skills
Languages
Certification
references
Timeline
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Wendy Hadjis

Summary

Bilingual, English and Spanish speaking Highly-skilled phlebotomist with 3 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis focused on quality completion and providing professional and competent care to all patients of diverse needs and backgrounds. Team player with self-motivated mindset. High performing professional who remains calm in high stress scenarios while maintaining effective communication with increased collaboration in a team setting.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Phlebotomist

Providence Saint Joseph Medical Center
11.2020 - Current
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Front office experience.

Phlebotomist Extern

Chino Valley Hospital Medical Center
03.2020 - 03.2020
  • Obtained venous and capillary blood specimens and other non-invasive specimen collection for analysis for patients of all ages of a diverse population using vein-puncture and skin puncture techniques
  • Prepared specimens for testing through triage, collection, labeling, centrifuging as per OSHA standards.

Customer Service Representative

Toastmasters International
04.2003 - 10.2011
  • Cultivated impactful relationships with customers by delivering product knowledge and rapport building with individuals of diverse needs and backgrounds
  • Managed a wide variety of customer service requests and administrative tasks to resolve customer grievances with calm and friendly demeanor
  • Accurately and timely documented conversations with customers to track requests, problems and solutions.

Education

Certified Phlebotomy Technician -

Health Staff Training Institute

High School Diploma -

Trabuco Hills High School
06.2003

Skills

  • Venipuncture, capillary sticks, professional bedside manner, comprehensive patient evaluation/intervention Data Entry Basic Life Support, CPR & ADE Certified
  • Specimen Preparation
  • Patient Confidentiality
  • Paperwork Processing
  • Patient Care

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Certification

Certified Phlebotomy Technician

references

  • Kenji Nishiyama Providence 310.977.8002
  • Nila Desi, Providence 949.636.9384


Timeline

Phlebotomist

Providence Saint Joseph Medical Center
11.2020 - Current

Phlebotomist Extern

Chino Valley Hospital Medical Center
03.2020 - 03.2020

Customer Service Representative

Toastmasters International
04.2003 - 10.2011

Certified Phlebotomy Technician -

Health Staff Training Institute

High School Diploma -

Trabuco Hills High School

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Wendy Hadjis