Wendy Hixenbaugh
Canton,OH
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
16
16
years of professional experience
Work History
Certified Medical Assistant
Coleman Health Services
Canton, OH
08.2012 - 07.2024
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
- Assisted with scheduling patient appointments and follow-up visits.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Completed basic physical assessments of clinic patients to provide optimal care.
Collection Coordinator
GE Capital, financial services division GE
Canton, OH
06.2008 - 12.2011
- Drafted letters to delinquent customers to inform them of their past due balances.
- Reviewed credit reports and determined appropriate course of action when necessary.
- Negotiated payment plans with customers in order to bring accounts current.
- Conducted research on customers to ensure accurate contact information was on file.
- Monitored customer accounts to identify overdue payments and initiate collections processes.
- Prepared documentation required for collection and repossession activities.
Education
Bachelor of Science - Environmental Health
Kent State University
Kent, OH05-2016
Associate of Science - Medical Assisting
The University Of Akron
Akron, OH05-2012
Skills
- Inventory and supply management
- HIPAA Compliance
- Medical Terminology
- Clinical applications
- Inventory Management
- Triage phone line
- Patient documentation
- Patient Assessments
- Patient Scheduling
- Vital Sign Monitoring
- Data Entry
- Stocking supplies
- Professional Bedside Manner
- Analytical decision-making skills
- Calm and level-headed under stress
- Conflict resolution abilities
- Certified in Basic Life Support (BLS)
Timeline
Certified Medical Assistant
Coleman Health Services
08.2012 - 07.2024
Collection Coordinator
GE Capital, financial services division GE
06.2008 - 12.2011
Bachelor of Science - Environmental Health
Kent State University
Associate of Science - Medical Assisting
The University Of Akron
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