Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Wendy Holcomb

Adel,GA

Summary

Dedicated Office Manager with over 28 years of experience providing daily administrative support. Highly dependable, ethical and reliable. Practiced problem-solver with friendly and caring mentality. Looking to take on new challenges.

Overview

26
26
years of professional experience

Work History

Office Manager

Legacy Behavioral Health Services
Adel, GA
04.2006 - Current
  • Serve as a liaison between patient access, nursing, medical, clinical, and administrative team members to facilitate day-to-day office operations.
  • Recruit and provide training to clerical personnel, ensuring adherence to agency policies and guidelines.
  • Manage office inventory and place new supply orders.
  • Monitor daily KPI reports, medical record requests, referrals, schedules and collections.
  • Coordinate Legacy's Anger Management and Family Violence programs via the Georgia Commission on Family Violence, ensuring adherence to program requirements.
  • Maintain clerical personnel files, approve time and leave to ensure adequate coverage for the clinic.
  • Resolve client complaints in a timely manner while maintaining positive relationships with clients.
  • Conduct annual performance evaluations of office staff to monitor progress and recommend professional growth plan.
  • Supervise Patient Access staff members, delegate reports and tasks, have one-on-one meetings, review performance and priorities and provide feedback.

Pre-Service Specialist

Behavioral Health Services of South Georgia
Adel, GA
06.1998 - 04.2006
  • Answered and directed incoming calls.
  • Managed physician and nursing schedules and called patients to schedule appointments.
  • Processed payments and updated accounts to reflect balance changes.
  • Maintained detailed records of client communication and charts organized.
  • Entered new patient information and maintained accurate and confidential patient files according to policy.

Education

High School Diploma -

Star City High School
Star City
05-1986

Skills

  • Reliable
  • Adaptable
  • Friendly
  • Problem-solving
  • Team Supervision
  • Organization
  • Team-Work
  • Patient Education
  • Customer Service
  • Compliance Monitoring

Affiliations

  • Grace Food Pantry Coordinator
  • Worship Team - Pianist and Vocalist

Accomplishments

  • Legacy Hero Appreciation Certificate Award - May 2021
  • Valedictorian

Timeline

Office Manager

Legacy Behavioral Health Services
04.2006 - Current

Pre-Service Specialist

Behavioral Health Services of South Georgia
06.1998 - 04.2006

High School Diploma -

Star City High School

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Wendy Holcomb