Dedicated Office Manager with over 28 years of experience providing daily administrative support. Highly dependable, ethical and reliable. Practiced problem-solver with friendly and caring mentality. Looking to take on new challenges.
Overview
26
26
years of professional experience
Work History
Office Manager
Legacy Behavioral Health Services
Adel, GA
04.2006 - Current
Serve as a liaison between patient access, nursing, medical, clinical, and administrative team members to facilitate day-to-day office operations.
Recruit and provide training to clerical personnel, ensuring adherence to agency policies and guidelines.
Manage office inventory and place new supply orders.
Monitor daily KPI reports, medical record requests, referrals, schedules and collections.
Coordinate Legacy's Anger Management and Family Violence programs via the Georgia Commission on Family Violence, ensuring adherence to program requirements.
Maintain clerical personnel files, approve time and leave to ensure adequate coverage for the clinic.
Resolve client complaints in a timely manner while maintaining positive relationships with clients.
Conduct annual performance evaluations of office staff to monitor progress and recommend professional growth plan.
Supervise Patient Access staff members, delegate reports and tasks, have one-on-one meetings, review performance and priorities and provide feedback.
Pre-Service Specialist
Behavioral Health Services of South Georgia
Adel, GA
06.1998 - 04.2006
Answered and directed incoming calls.
Managed physician and nursing schedules and called patients to schedule appointments.
Processed payments and updated accounts to reflect balance changes.
Maintained detailed records of client communication and charts organized.
Entered new patient information and maintained accurate and confidential patient files according to policy.
Education
High School Diploma -
Star City High School
Star City
05-1986
Skills
Reliable
Adaptable
Friendly
Problem-solving
Team Supervision
Organization
Team-Work
Patient Education
Customer Service
Compliance Monitoring
Affiliations
Grace Food Pantry Coordinator
Worship Team - Pianist and Vocalist
Accomplishments
Legacy Hero Appreciation Certificate Award - May 2021
Psychiatric Mental Health Nurse Practitioner at Legacy Behavioral Health ServicesPsychiatric Mental Health Nurse Practitioner at Legacy Behavioral Health Services