Wendy Hoover
Brandon,MS
Summary
Creative Business Owner with exceptional background spent in Insurance Claims / Adjuster , Bailbondsman , and Real Esate Contractor .. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Goal-driven Business Owner dedicated to providing high-quality construction services to discerning clients. Offering first-rate construction management and field supervision expertise. Skillful in working with architects, inspectors, designers and subcontractors to accomplish high-quality project work. Persistent Recovery Agent committed to providing excellent customer service and preventing impending loss through negotiation and the enforcement of collection campaigns. Gifted at negotiating settlements or monthly payment allowances and assisting debtors in setting up payment plans.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Insurance Claims Adjuster
Insurance Services Group, LLC
2019.02 - Current
- Property and Auto Claims Adjusting and Appraisals
- Claims Estimator
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
- Reduced claim processing time by efficiently investigating and evaluating insurance claims.
- Fostered a supportive work environment by sharing knowledge and expertise with colleagues, promoting collaboration and teamwork.
- Assisted policyholders in understanding the complexities of their coverage plans, helping them make informed decisions about their claims.
- Negotiated fair settlements for clients by effectively communicating with all parties involved in the claim process.
- Coordinated prompt payments to clients after successful settlement negotiations were reached.
Owner
Insurance Services Group, LLC
2017.05 - Current
- Write and facilitate criminal bonds, commercial bonds, oversee all court related issues, handle all required paperwork by the Department of Insurance
- Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
- Collaborated with law enforcement agencies to ensure prompt release of clients from custody.
- Conducted thorough background checks to accurately assess risk factors and determine appropriate bond amounts for clients.
- Processed payments from defendants to secure bonds.
- Built strong relationships with key industry stakeholders, including attorneys, court personnel, and surety companies.
- Located, apprehended and returned suspects to court or jail after missed court appearances.
- Maintained a high success rate in securing bonds for clients with diverse backgrounds and needs.
- Attended court to confirm attendance of each defendant at scheduled times.
- Streamlined the bail bond application process for faster client turnaround times.
- Maintained detailed records of all transactions, ensuring complete transparency and accountability within our organization.
Owner/Manager
Southern Legacy Homes, LLC.
2007.07 - Current
- Enhanced customer trust by providing clear explanations of construction processes, timelines, cost estimates, and potential challenges throughout each project phase.
- Adapted quickly to changing market conditions or design trends by staying informed about industry developments through regular professional development opportunities.
- Proactively addressed potential construction issues by conducting thorough pre-construction site assessments and developing contingency plans.
- Reduced construction delays by implementing efficient scheduling methods for project milestones and subcontractor availability.
- Ensured compliance with building codes, regulations, and safety standards through diligent oversight of all construction activities.
- Maintained accurate records of budgets, expenses, change orders, invoices while providing transparent financial updates to clients throughout each project phase.
- Coordinated permitting processes with local authorities efficiently to minimize delays in breaking ground on new projects.
- Improved cost control measures by negotiating favorable contracts with material suppliers and subcontractors, resulting in lower overall project costs for clients.
- Cultivated strong relationships with local building inspectors and other authorities, facilitating smoother inspections processes and fostering a collaborative working environment.
- Expanded the company''s portfolio of completed projects to include single-family homes, multi-unit residences, renovations, and additions across various architectural styles.
- Managed large-scale construction projects within cost, quality and time constraints,
- Obtained construction permits and verified compliance with relevant regulations.
- Resolved conflicts between contractors, suppliers and subcontractors to eliminate workflow disruptions.
- Developed construction plans, schedules and budgets to achieve stakeholder objectives.
- Reviewed contractor invoices, approving payments on acceptable work.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
Education
Associate Degree -
Hinds Community College
MS Licensed Contractor -
10.2024
MS Insurance Adjusters License -
10.2024
MS Insurance Professional Surety Agent -
10.2024
Skills
- Claims Investigation
- Motivation and Initiative
- Technical knowledge
- Legal Compliance
- Policy Interpretation
- Financial Acumen
- Highly motivated
- Entrepreneurial personality
- Relationship Building
- Business Planning
- Team Collaboration and Leadership
- Project Management
- Business Development
- Business Administration
- Issue Resolution
- Strategic Decision-Making
- Operations Management
- Negotiation and Persuasion
Certification
- MS Licensed Contractor, Current
- MS Insurance Licensed Bail Surety Agent/Adjuster, Current
References
Available upon request.
Timeline
Insurance Claims Adjuster
Insurance Services Group, LLC
2019.02 - Current
Owner
Insurance Services Group, LLC
2017.05 - Current
Owner/Manager
Southern Legacy Homes, LLC.
2007.07 - Current
Associate Degree -
Hinds Community College