Wendy King
Panama City
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
St. Andrews Dental Center
Panama City, FL
04.2024 - Current
- Developed filing systems to streamline document management, improving accessibility and retrieval times.
- Implemented office procedures that increased operational efficiency and reduced processing time for administrative tasks.
- Maintained inventory of office supplies and placed orders.
- Assisted in the preparation of patient records for procedures, ensuring compliance with regulatory standards and accuracy.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Business Owner
Panama City Interiors
Fountain, FL
08.2019 - 09.2024
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Place bids on jobs.
- receive contracts and made sure they were accurate.
- Submitted change orders as needed.
- Submitted invoicing.
- Inventory manager on several big jobs (hotel remodels)
- Was a team player and jumped in as needed to help with installing/construction, fetching materials etc.
Administrative Assistant
Center For Endoscopy
Sarasota, FL
08.2015 - 08.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Main point of contact when entering facility.
- Rotated opening and closing of surgical center.
- Received procedure orders via fax from several different providers and entered into system.
- Pulled charts for existing patients, created charts for new patients.
- Made sure charts were prepped with correct paperwork and consent forms for procedure patient would be receiving, listing and flagging any allergies with arm band attached to chart etc.
- Scheduled luncheons with pharmaceutical representatives.
- Assisted in the maintenance of medical charts and/or electronic medical records (filing, op reports, test results, home care forms etc).
- Maintained strict patient and physician confidentiality.
- Printed out surgical reports and entered them into appropriate patient charts.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
Float Receptionist
Bond Clinic
Winter Haven, FL
06.2014 - 06.2015
- Filled in as receptionist at many different Drs. offices with a wide variety of different specialties which included family practice, cardiology, women's health, vascular surgeon and anticoagulation clinic (coumadin clinic).
- Filled in as switchboard operator.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted in the maintenance of medical charts and/or electronic medical records.
- prepared patient charts accurately and neatly for the clinic along with pre admissions and consent forms when necessary.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
Receptionist
Holmes Family Practice
Lake Wales, FL
03.2008 - 04.2014
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Handled assignments independently with good judgement and critical thinking skills.
- Scheduled office meetings and client appointments for staff teams.
Education
High School Diploma -
Frostproof Middle Sr. Highschool
Frostproof, FL05-1997
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Online06-2027
Skills
- Clerical Support
- Administrative Support
- Scheduling
- Data Entry
- Insurance Verification
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Telephone Skills
- Mail Handling
- Record Preparation
- Professional Demeanor
- Customer/Client Relations
- Greeting and Seating Clients
- Organization Skills
Personal Information
Title: Receptionist/Administrative Assistant
Timeline
Administrative Assistant
St. Andrews Dental Center
04.2024 - Current
Business Owner
Panama City Interiors
08.2019 - 09.2024
Administrative Assistant
Center For Endoscopy
08.2015 - 08.2019
Float Receptionist
Bond Clinic
06.2014 - 06.2015
Receptionist
Holmes Family Practice
03.2008 - 04.2014
High School Diploma -
Frostproof Middle Sr. Highschool
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy