Wendy Knight
Far Rockaway,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
New York City Transit Authority
03.2015 - Current
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
School Security Guard
NYPD Division Of School Safety
08.1999 - 03.2015
- Improved school safety by conducting regular security checks and monitoring surveillance cameras.
- Reduced incidents of vandalism by patrolling school grounds and maintaining high visible presence during hours.
- Responded swiftly to emergencies or potentially dangerous situations, effectively diffusing conflicts before they escalated further.
- Prevented intruder access by securing all entrances and exits during school hours, contributing to overall sense of safety.
- Utilized radio communications equipment to contact other on-campus personnel and external authorities.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Customer Service Representative
Ryder/Access-A-Ride
05.1997 - 06.1998
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Abraham Lincoln High School
Brooklyn, NY06.1989
Skills
- Appointment Scheduling
- Call Center Experience
- Money Handling Abilities
- De-Escalation Techniques
Timeline
Customer Service Representative
New York City Transit Authority
03.2015 - Current
School Security Guard
NYPD Division Of School Safety
08.1999 - 03.2015
Customer Service Representative
Ryder/Access-A-Ride
05.1997 - 06.1998
High School Diploma -
Abraham Lincoln High School
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