Wendy Knight
Far Rockaway,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
New York City Transit Authority
Brooklyn, NY
03.2015 - Current
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
School Security Guard
NYPD Division Of School Safety
Brooklyn, NY
08.1999 - 03.2015
- Improved school safety by conducting regular security checks and monitoring surveillance cameras.
- Reduced incidents of vandalism by patrolling school grounds and maintaining high visible presence during hours.
- Responded swiftly to emergencies or potentially dangerous situations, effectively diffusing conflicts before they escalated further.
- Prevented intruder access by securing all entrances and exits during school hours, contributing to overall sense of safety.
- Utilized radio communications equipment to contact other on-campus personnel and external authorities.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Customer Service Representative
Ryder/Access-A-Ride
Manhattan, NY
05.1997 - 06.1998
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Abraham Lincoln High School
Brooklyn, NY06.1989
Skills
- Appointment Scheduling
- Call Center Experience
- Money Handling Abilities
- De-Escalation Techniques
Timeline
Customer Service Representative
New York City Transit Authority
03.2015 - Current
School Security Guard
NYPD Division Of School Safety
08.1999 - 03.2015
Customer Service Representative
Ryder/Access-A-Ride
05.1997 - 06.1998
High School Diploma -
Abraham Lincoln High School