Wendy Koptis
ELBERTA,AL
Summary
Dynamic Regional Manager with a proven track record at Emporium At C, excelling in strategic planning and staff development. Enhanced team performance through targeted coaching and fostered a culture of continuous improvement, resulting in increased customer satisfaction. Skilled in operations and adept at managing high-stress situations with professionalism and empathy.
Overview
14
14
years of professional experience
Work History
Regional Manager
Emporium At C
06.2014 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Customer Service Representative Representative
Wal-Mart
05.2011 - 05.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
General Studies -
06.1988
Skills
- Operations
- Staff training and development
- Strategic planning
- Staff management
- Staff supervision
- Asset control
- New business development
- Sales development
- Human resources management
- Vendor management
- Database management
Timeline
Regional Manager - Emporium At C
06.2014 - Current
Customer Service Representative Representative - Wal-Mart
05.2011 - 05.2014
Morrow High School - General Studies,
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