Wendy Liu

• Processed billing inquiries and resolved discrepancies to ensure customer satisfaction.
• Managed accounts receivable, tracking overdue payments and follow-ups.
• Generated detailed invoices using billing software for accuracy and efficiency.
• Collaborated with cross-functional teams to streamline billing processes and improve workflow.
• Processed insurance verifications and patient registration, ensuring accurate information collection.
• Managed patient scheduling and appointment confirmations to optimize office efficiency.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Processed invoices and payments for employee payroll

• Manage 300+ patient files and data, ensuring strict adherence and compliance to patient confidentiality policies
• Maintain stock of medical supplies, ordering supplies and distributing supplies where necessary
• Provided excellent customer service in a medical institution and ensured all patients were well attended
• Maintained and operated the electronic health records and billing

• Assisted patients and visitors in person and on the phone and answered inquiries
• Maintained Patients' medical records by obtaining, recording, and updating personal information
• Verified Patients' insurance eligibility on-line or via phone call to determine coverage for medical services
• Coordinated with therapists to optimize patient satisfaction
• Submitted paperwork to insurance companies via fax or web for authorization of rehabilitation

services

• Provided corresponding translation for Chinese patients and physicians
• Handle No-Fault/Wokers Compensation Case
• Cooperate with Lawyer office for any medical record documentation
• Assisted Pain Management Provider Dr. Didier Demesmin, MD MBA

with patient who have pain syndromes such as Lumbar Disc Herniation and would like to proceed with surgery treatment and help with scheduling surgery time, date