Wendy Long
Clearwater,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dynamic Bilingual Customer Service Representative with 5 years of experience handling incoming calls, resolving customer issues, inputting orders, and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining the highest customer satisfaction while processing large volumes of calls in busy offices. Experienced Customer Service Representative fluent in English and spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in a fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution, and order processing.
Overview
3
3
years of professional experience
Work History
Patient Engagement Specialist
Evara Health Care
Clearwater, FL
01.2020 - Current
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Education
Universidad Del Caribe
Skills
- Calm and Effective Under Pressure
- Equipment Cleaning and Inspection
- Patient Privacy
- Medical Equipment Transport
- Patient Needs Assessment and Referral
- Documenting and Recording Information
- Repair and Maintenance Documentation
- Gathering Information From Patients
- HIPAA Regulations
- Explaining Policy and Procedures
- Patient Transport
- Patient Confidentiality and Data Security
- Communicating to Patients and Families
Timeline
Patient Engagement Specialist
Evara Health Care
01.2020 - Current
Universidad Del Caribe
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