Wendy Schell
Somerset
Summary
Dynamic Patient Account Representative with extensive experience at Lakeview Hospital, excelling in insurance verification and medical billing. Known for strong empathy and effective communication, I streamlined patient inquiries and improved reimbursement processes, enhancing overall patient satisfaction. Committed to maintaining HIPAA compliance while fostering a collaborative team environment.
Overview
20
20
years of professional experience
Work History
Patient Account Representative
Lakeview Hospital
10.2023 - Current
- Managed patient account inquiries, ensuring accurate and timely responses to billing questions.
- Processed insurance claims, verifying coverage and coordinating benefits for optimal reimbursement.
- Assisted patients with financial arrangements, explaining payment options and setting up payment plans.
- Collaborated with healthcare providers to resolve discrepancies in patient accounts and billing issues.
Patient Service Specialist
Healtheast Hospice
09.2016 - 10.2023
- Coordinated patient admissions ensuring seamless transitions within hospice care.
- Provided compassionate support to patients and families, addressing inquiries and concerns effectively.
- Streamlined communication between healthcare providers, improving information flow and response times.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within hospice, maintaining consistent levels of efficiency and accuracy in daily tasks.
Patient Access Representative
Lakeview Hospital
03.2006 - 09.2016
- Managed patient registration processes, ensuring accuracy and efficiency in data entry.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Streamlined appointment scheduling, reducing wait times for patients and improving access to care.
- Trained new staff on patient access protocols and systems, fostering a collaborative team environment.
Education
High School Diploma -
Stillwater Area High School
Stillwater, MNSkills
- HIPAA compliance
- Strong empathy
- Medical terminology knowledge
- Team collaboration
- Medical Billing Understanding
- Insurance verification
- Insurance billing
- Medical billing
Timeline
Patient Account Representative
Lakeview Hospital
10.2023 - Current
Patient Service Specialist
Healtheast Hospice
09.2016 - 10.2023
Patient Access Representative
Lakeview Hospital
03.2006 - 09.2016
High School Diploma -
Stillwater Area High School
Similar Profiles
Deborah NelsonDeborah Nelson
Casual OB RN at Lakeview HospitalCasual OB RN at Lakeview Hospital
Abigail SlateAbigail Slate
Endoscopy/SDS RN at Lakeview HospitalEndoscopy/SDS RN at Lakeview Hospital
Joye PowersJoye Powers
Registered Nurse ICU Step-down at Lakeview HospitalRegistered Nurse ICU Step-down at Lakeview Hospital
Haneen AbdlkaderHaneen Abdlkader
Spa Associate at Hand And StoneSpa Associate at Hand And Stone
MOHAMED BARRIEMOHAMED BARRIE
Caregiver, Special Needs at Women's Development AssociationCaregiver, Special Needs at Women's Development Association