WENDY MAYO
Belcamp,MD
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Highly motivated and committed with proven history of superior performance at individual team, and organizational levels. Detail-oriented professional able to multitask and prioritize with little to no supervision.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Laurel Pediatric And Teen Medical Center
02.2024 - Current
- Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
Certified Clinical Medical Assistant
Express Care Urgent Care
12.2021 - 01.2024
- Triage patients to include lab tests
- Screen and triage patients
- Assist Providers with medical exams and procedures (EKG's)
- Insurance verifications
- Administer injections
- Order and maintain medical supplies
Medical Assistant
Clinical Associates
07.2021 - 12.2021
- Screened and triaged patients to include administering injections
- Assisted Providers with medical exams and procedures (EKG's)
- Conducted Insurance verifications
- Operated/navigated through NextGen system
- Medication refills
- Scheduled patients
- Performed general administrative duties to include updating patient charts
Front Desk Receptionist
Clinical Associates
03.2020 - 07.2021
- Performed general administrative duties to include checking in patients
- Patient payments and billing
- Insurance verification
Patient Service Coordinator
Medstar Health Urgent Care
06.2019 - 02.2020
- Responsible for maintaining pertinent documentation which reflects accounts receivable collections on over 300 patient accounts
- Administrative support for Primary Care Physicians
- Maintained patients' medical records
- Coordinated and managed medical personnel schedules and patients' appointments
- Managed and facilitated the dissemination of community resources to patients and family member(s)
Patient Service Coordinator
Medstar Health Ambulatory Services
07.2014 - 02.2019
- Provided administrative support to Obstetrician Gynecologists and Primary Care Physicians
- Maintained patients' records using various computer data entry programs such as EMR, Epic, and Centricity
- Managed and facilitated the dissemination of community resources to patients and their family members
Medical Receptionist
Medstar Union Memorial Hospital
09.2015 - 06.2016
- Retrieved eligibility for private and state insurances via the use of the Eligibility Verification System
- Completed over 300 specialty referral forms and updated over 1000 billing submissions
- Scheduled and confirmed approximately 100 new and 200 established patient appointments for blood lab work and scans and medical imaging such as MRIs, X-Rays, CT scans, etc.,
- Provided administrative support for ten General Surgical Specialists
Education
Medical Assistant Certification -
Community College of Baltimore County
Essex, MD01.2021
Phlebotomy Technician National Certification -
School of Phlebotomy Vein Skills
Baltimore, MD10.2020
Various Licensures And Certifications -
Harford Community College
Bel Air, MD10.1996
Skills
- Vital signs monitoring
- Clinical Leadership
- Phlebotomy expertise
- Medical office administration
- Insurance Verification
- Electronic Health Records
- Staff Oversight
- HIPAA Compliance
- Team building and supervision
- Scheduling and Appointment Management
Tools
- IDX
- MedConnect
- Athena
- eClinical
- Cerner
- NextGen
- Epic
- Centricity
Certification
- CCMA - Certified Clinical Medical Assistant
- First Aid/CPR
References
Available upon request
Timeline
Lead Medical Assistant
Laurel Pediatric And Teen Medical Center
02.2024 - Current
Certified Clinical Medical Assistant
Express Care Urgent Care
12.2021 - 01.2024
Medical Assistant
Clinical Associates
07.2021 - 12.2021
Front Desk Receptionist
Clinical Associates
03.2020 - 07.2021
Patient Service Coordinator
Medstar Health Urgent Care
06.2019 - 02.2020
Medical Receptionist
Medstar Union Memorial Hospital
09.2015 - 06.2016
Patient Service Coordinator
Medstar Health Ambulatory Services
07.2014 - 02.2019
Medical Assistant Certification -
Community College of Baltimore County
Phlebotomy Technician National Certification -
School of Phlebotomy Vein Skills
Various Licensures And Certifications -
Harford Community College
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