Wendy Mendoza

• Directed the daily operations of three urgent care centers, ensuring compliance with corporate policies and guidelines.

• Supervised Clinic Leads and Multi-Site Managers, ensuring proper onboarding and training of team members to meet company standards.

• Partnered with Lead Providers and the Director of Clinical Operations to evaluate site performance, address issues, and implement corrective actions to achieve organizational goals.

• Monitored profit and loss performance, ensuring revenue and expenditure targets aligned with profit and loss budget objectives.

• Collaborated across departments, including Clinical Operations, Occupational Medicine, Revenue Cycle Management, IT, and Facilities, to identify and execute performance improvement strategies

• Addressed escalated patient grievances and operational issues beyond the resolution scope of Clinic Leads and Multi-Site Managers.

• Spearheaded marketing outreach and educational events, driving new patient acquisition and fostering partnership contracts.

• • Delivered cost saving and efficiency gains by implementing innovative process improvements. and streamlining operations.

• Supervised a team of 5 medical assistants, providing guidance and support in daily tasks and ensuring efficient workflow.
• Implemented electronic health record system, improving accuracy of patient records and streamlining documentation process.
• Trained new medical assistants on clinical procedures, including taking vital signs, administering injections, and performing EKGs.
• Performed phlebotomy procedures with precision, collecting blood samples from patients for laboratory testing.
• Provided compassionate care to patients during examinations or treatments, addressing their concerns and ensuring comfort.
• Conducted pre-visit screenings for patients, obtaining relevant medical history information prior to their appointments.
• Administered medications orally or via injections under the direction of healthcare providers while adhering to dosage guidelines.
• Assisted in patient intake, recording medical histories, vital signs, and patient concerns.
• Supported physicians with clinical procedures, prepared specimens for diagnostic testing, and ensured accurate documentation in electronic health records (EHR).
• Coordinated lab specimen collections, including blood and urine samples, and followed up on results with patients.
• Communicated effectively with patients, ensuring a high level of comfort and understanding before, during, and after exams.
• Collaborated with the healthcare team to ensure optimal patient care and follow-through on treatment plans.

• Assisted dental professionals with a variety of procedures, ensuring patient comfort and effective treatment.
• Prepared and processed patient X-rays and other diagnostic images.
• Maintained a clean, safe, and organized clinical environment by sterilizing equipment and managing inventory.
• Scheduled patient appointments, handled billing, and processed insurance claims.

• Monitored and maintained facility security by performing rounds, headcounts, and searches for contraband.
• Processed inmates, including intake paperwork, fingerprinting, and searches, ensuring compliance with safety regulations.
• Managed inmate schedules and activities, fostering a safe and orderly environment.

• Managed office operations, including bi-weekly payroll for six employees, inventory control, and appointment scheduling.
• Developed and trained staff, set goals, conducted performance reviews, and handled administrative tasks such as invoicing and customer service.
• Prepared meeting materials, documented minutes, and handled vendor relationships to ensure smooth office operations.

• Managed daily office functions, including client interactions, document preparation, and inventory management.
• Maintained organization within office environment.
• Handled administrative tasks such as routing mail, preparing shipping, and overseeing office supplies.