Wendy Moore
Bordentown
Summary
Experienced in providing support to individuals with daily living activities, including personal care and community integration. Collaborated with multidisciplinary teams to develop tailored service plans, ensuring that individual needs were met effectively. Maintained accurate documentation of observations and behaviors, facilitating communication with supervisors and enhancing care quality. Demonstrated strong organizational skills through efficient management of administrative tasks, contributing to a streamlined operational environment.
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
13
13
years of professional experience
Work History
Direct Support Professional
Dungarvin
Willingboro
02.2024 - Current
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Accompanied individuals on outings to promote independence and integration into the community.
Receptionist
Willingboro Family Dental
Willingboro
03.2022 - 12.2024
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Greeted visitors and provided them with assistance.
Eligibility Representative Team Lead
Conduent
Hamilton
02.2020 - 02.2022
- Conducted interviews with applicants to obtain additional information as needed.
- Provided technical advice to staff on eligibility issues related to specific cases.
- Prepared reports summarizing eligibility decisions for management review.
- Followed up with clients to ensure timely renewal of benefits or services.
- Verified applicant's income, assets and other information needed to establish eligibility.
Direct Support Professional
Enable Inc
Princeton
01.2017 - 06.2020
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Security Officer
US Security & Associates
Lawrence
04.2016 - 06.2020
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Operated communication systems between officers stationed throughout the facility.
- Confirmed visitor identification prior to granting entry into the building.
- Responded to alarms and conducted investigations as required.
Manager
Charlotte Russe
Langhorne
11.2012 - 03.2019
- Created monthly reports for senior management summarizing operational performance metrics.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Established processes to ensure efficient workflow throughout the organization.
- Coached, mentored and trained team members in order to improve their job performance.
Education
BSW
Walden University
Minneapolis, MNHigh School Diploma -
Penn Foster High School
Scranton, PASkills
- Customer service
- Willingboro Family Dental
- Effective communication
- Time management
- Goal setting
- Charting and documentation
- Behavior redirection
- Patient assessments
- Multitasking and organization
- Community integration support
- Medical records management
- Microsoft Office
- Report writing
- Business operations
- Professional and polished presentation
- Multi-line telephone systems
- Staff management
- Case management
- Crisis intervention
- Team collaboration
Timeline
Direct Support Professional
Dungarvin
02.2024 - Current
Receptionist
Willingboro Family Dental
03.2022 - 12.2024
Eligibility Representative Team Lead
Conduent
02.2020 - 02.2022
Direct Support Professional
Enable Inc
01.2017 - 06.2020
Security Officer
US Security & Associates
04.2016 - 06.2020
Manager
Charlotte Russe
11.2012 - 03.2019
BSW
Walden University
High School Diploma -
Penn Foster High School