Wendy Moore
Community Bank
Salamanca,NY
27
years of professional experience
I have worked for CBNA for over 20 years, and I have been a back-up Senior Teller for 19.5 of those years, beginning in Portville and currently in Salamanca (since 2016). I feel I am qualified to take over the position when Shelly retires at the end of the year.
I believe I have proven that I am capable of the position with excellent cash handling skills.
Work History
Senior Teller
10 Years 3 Months- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Maintained cash drawer integrity through meticulous balancing at the end of each shift.
- Trained new tellers on operational procedures, enhancing team performance and service quality.
- Monitored daily cash flow to identify discrepancies, proactively addressing potential issues.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
Cash Cage Supervisor
17 Years 1 Month- Supervised cash handling operations, ensuring compliance with financial policies and procedures.
- Streamlined daily cash reconciliation processes to enhance accuracy and reduce discrepancies.
- Conducted regular audits of cash registers, identifying areas for improvement in cash security protocols.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
Education
High School Diploma
Skills
Strong work ethic
Efficient task prioritization
Collaboration and teamwork
Cash handling
Accuracy
Timeline
Senior Teller
Community Bank
07.2016 - CurrentRead More
Cash Cage Supervisor
KMart
06.1999 - 07.2016Read More
Salamanca High
High School Diploma
Read More