Wendy Murphy
Rochester,NH
Summary
Dynamic customer service professional with a proven track record at Downeast Energy, excelling in problem-solving and communication. Recognized for enhancing client retention through effective relationship-building and process improvements. Skilled in cash management and committed to delivering exceptional service with integrity and professionalism.
Overview
26
26
years of professional experience
Work History
Cashier
McDonald's Fast Food Restaurant
03.2019 - 04.2020
- Maintained cleanliness and organization of work areas to ensure safety standards.
- Assisted customers with inquiries, providing accurate information about menu items.
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash management tasks, ensuring accurate cash drawer balances at shift end.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Salesperson
Thompson Center Arms
05.2005 - 02.2009
- Enhanced sales strategies by collaborating with team members on best practices and market trends.
- Developed strong product knowledge to assist customers in making informed purchasing decisions.
- Trained new staff on sales techniques, company policies, and customer service standards.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
Customer Service Representative
Downeast Energy
09.2000 - 06.2004
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed account updates ensuring accuracy and compliance with company policies.
- Trained new staff on customer service protocols to enhance team performance and efficiency.
- Developed process improvements that streamlined customer interactions, reducing resolution times.
- Maintained detailed records of customer interactions in CRM systems for future reference and analysis.
- Collaborated with cross-functional teams to address service challenges and improve overall customer satisfaction.
- Analyzed feedback trends to identify areas for service enhancement, leading to improved client retention rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Bookkeeping Assistant
Easy Street Sales Corp
01.1994 - 10.1999
- Processed accounts payable and receivable transactions accurately and efficiently.
- Reconciled monthly bank statements to ensure financial accuracy and integrity.
- Maintained organized financial records, improving accessibility for audits and reviews.
- Assisted in preparing financial reports, enhancing overall data accuracy for management review.
- Streamlined invoice processing procedures, resulting in reduced turnaround time for payments.
- Collaborated with team members to identify discrepancies, fostering a culture of continuous improvement.
- Maintained inventory of office supplies and placed orders.
Education
High School Diploma -
Spaulding High School
Rochester, NH06-1985
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Money handling
- Reliability and punctuality
- Cash register operation
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
Timeline
Cashier
McDonald's Fast Food Restaurant
03.2019 - 04.2020
Salesperson
Thompson Center Arms
05.2005 - 02.2009
Customer Service Representative
Downeast Energy
09.2000 - 06.2004
Bookkeeping Assistant
Easy Street Sales Corp
01.1994 - 10.1999
High School Diploma -
Spaulding High School