Wendy Peacock
Bowman,GA
Summary
Strong background in customer service and team leadership. Proven expertise in cash handling and staff training, enhancing operational efficiency and customer satisfaction. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Poised to contribute to team success and achieve positive results.
Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Assistant Head Teller/MSR
North Georgia Credit Union
Lavonia, GA
05.2023 - 07.2025
- Assisted members with account inquiries and transaction processing to enhance customer satisfaction.
- Conducted daily cash audits to ensure compliance with financial regulations and accuracy in transactions.
- Trained new tellers on operational procedures and customer service best practices to improve team performance.
- Implemented process improvements that streamlined transaction workflows, increasing overall efficiency of branch operations.
Janitorial Supervisor
ESS
Anderson, SC
02.2019 - 06.2019
- Supervised daily janitorial operations, ensuring adherence to safety and quality standards.
- Trained and mentored staff on effective cleaning techniques and equipment usage.
- Implemented improved cleaning schedules, enhancing operational efficiency across facilities.
- Conducted regular inspections to maintain cleanliness and identify areas for improvement.
- Managed inventory of cleaning supplies, optimizing use and reducing waste.
Medical Records Specialist/Human Resource Director
Encompass Home Health
Commerce, GA
05.2016 - 10.2017
- Managed patient records to ensure compliance with HIPAA regulations and privacy standards.
- Implemented electronic health record systems to enhance data accuracy and accessibility.
- Conducted regular audits of medical records for completeness and adherence to protocols.
- Trained staff on proper documentation procedures and best practices in medical record management.
- Assisted in the transition to digital record-keeping, minimizing reliance on paper-based systems.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
Medical Records Clerk
CareSouth Home Health
Elberton, GA
12.2014 - 05.2016
- Organized and maintained medical records for accuracy and compliance with regulatory standards.
- Processed patient information using electronic health record systems to ensure timely access to data.
- Collaborated with healthcare providers to resolve discrepancies in patient records efficiently.
- Trained new staff on best practices for managing confidential medical information securely.
Daycare Teacher
Great Beginnings Daycare
Elberton, GA
02.2011 - 09.2013
- Collaborated with parents to communicate children's progress and development goals.
- Developed age-appropriate activities that encouraged creativity and critical thinking skills.
- Ensured compliance with safety regulations and maintained a clean, organized learning space.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
Head Teller
Regions Bank
Elberton, GA
10.2007 - 02.2011
- Coordinated team schedules to optimize coverage during peak banking hours, improving service quality.
- Developed training materials for onboarding new tellers, enhancing their understanding of systems and processes.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Answered inquiries regarding checking and savings accounts and other related products.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Maintained up-to-date knowledge of banking policies, procedures, and regulatory requirements for effective guidance of team members and clients alike.
Education
High School Diploma -
Elbert County Comprehensive High School
Elberton, GA05-2001
Skills
- Team leadership
- Organization and planning
- Staff training and development
- Cash handling expertise
- Problem-solving capacity
- Cash handling experience
- Strong work ethic
- Exceptional customer service
- Excellent communication skills
- Positive attitude
- Teamwork
- Customer service
- Attention to detail
- Multitasking Abilities
Timeline
Assistant Head Teller/MSR
North Georgia Credit Union
05.2023 - 07.2025
Janitorial Supervisor
ESS
02.2019 - 06.2019
Medical Records Specialist/Human Resource Director
Encompass Home Health
05.2016 - 10.2017
Medical Records Clerk
CareSouth Home Health
12.2014 - 05.2016
Daycare Teacher
Great Beginnings Daycare
02.2011 - 09.2013
Head Teller
Regions Bank
10.2007 - 02.2011
High School Diploma -
Elbert County Comprehensive High School