Wendy Rivera
Bakersfield,CA
Summary
Hardworking and passionate job seeker with comprehensive customer service skills eager to secure a new opportunity to expand and build upon existing skills.
Overview
13
13
years of professional experience
Work History
Manager, Sales and Customer Support
Marisela’s Party Rentals
Bakersfield, CA
02.2017 - Current
- Developed and implemented strategic sales initiatives to increase revenue and market share.
- Managed key client relationships, ensuring exceptional service and satisfaction levels.
- Analyzed market trends to identify new business opportunities and inform decision-making.
- Led cross-functional teams to execute successful marketing campaigns for product launches.
- Negotiated contracts with vendors, optimizing costs while maintaining quality standards.
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
Retail Sales Consultant
AT&T American Telephone
Bakersfield, CA
01.2018 - 08.2024
- Used consultative sales techniques to understand customer needs and recommend relevant products and services to provide solutions for customers.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Used POS system to process sales, returns, online orders, and gift card activations.
Head Dental Assistant
Golden State Community Correctional Facility
McFarland, CA
11.2016 - 01.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Managed schedule procedures and patients
- Coordinated patient documentation handling and executed end-of-day office shutdown procedures
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Dental Assistant
Scott A. Tangeman DDS, Inc.
Bakersfield, CA
09.2016 - 10.2016
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Administrative Assistant
Energy Enterprise
Bakersfield, CA
02.2014 - 07.2014
- Advertised job opportunities on social media platforms and job boards.
- Evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
Education
Brightwood College - Dental Assistant Diploma
Skills
Product and Service Sales
Strong Communication Skills
Building Customer Loyalty
Bilingual in English and Spanish
Complex Problem-solving
Staff management
Certifications
- Radiology Safety Certificate
- Infection Control Certificate
- CA Dental Practice Act Completion Certificate
- HIPAA
Timeline
Retail Sales Consultant
AT&T American Telephone
01.2018 - 08.2024
Manager, Sales and Customer Support
Marisela’s Party Rentals
02.2017 - Current
Head Dental Assistant
Golden State Community Correctional Facility
11.2016 - 01.2018
Dental Assistant
Scott A. Tangeman DDS, Inc.
09.2016 - 10.2016
Administrative Assistant
Energy Enterprise
02.2014 - 07.2014
Brightwood College - Dental Assistant Diploma