Wendy Sanchez
Pharr,TX
Summary
Proven track record in enhancing customer satisfaction, notably at Jumping Crab Restaurant, by leveraging exceptional customer service and effective multitasking skills. Demonstrated ability to adapt and excel in fast-paced environments, achieving a significant improvement in guest experience through attention to detail and a warm, professional demeanor.
Overview
2025
2025
years of professional experience
Work History
Hostess
Jumping Crab Restaurant
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
Cashier/Hostess
La Cocinita Restaurant
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
Waitress
Hacienda San Miguel Restaurant
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
Cashier/Making Food
Snack Stop
- Performed cash, card, and check transactions to complete customer purchases.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Nail Technician
At Home
09.2023 - Current
- Responded to customer requests and concerns about gel application and nail art designs.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Offered advice and recommended products to improve and maintain nails.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
Education
Cosmetology -
Vanguardia Cosmetology School
McAllen, TX09.2023
High School Diploma -
Robert Vela High School
Edinburg Tx06.2021
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cleaning and sanitation
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Nail Technician
At Home
09.2023 - Current
Hostess
Jumping Crab Restaurant
Cashier/Hostess
La Cocinita Restaurant
Waitress
Hacienda San Miguel Restaurant
Cashier/Making Food
Snack Stop
Cosmetology -
Vanguardia Cosmetology School
High School Diploma -
Robert Vela High School
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