Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Wendy Sanders

Sylvester,GA

Summary

Proven leader and efficient problem-solver, excelled in customer service excellence and complex problem-solving at Kmart, enhancing team productivity and customer satisfaction. Demonstrated exceptional work ethic, reliability, and money handling skills, significantly boosting business growth and reducing turnover through strategic planning and effective communication.

Overview

19
19
years of professional experience

Work History

Cashier

Walmart
07.2014 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.

Manager

Kmart
06.2005 - 07.2014
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.

Education

Bachelor Of Accounting - Accounting

Clayton Valley High School
Concord, CA
07.1983

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cleaning and sanitizing
  • Customer service excellence
  • Money Handling
  • Reliability and punctuality
  • Customer Relations
  • Cash Register Operation
  • Written and verbal communication
  • Order Taking
  • Product restocking
  • Product Knowledge
  • Complex Problem-Solving

Timeline

Cashier

Walmart
07.2014 - Current

Manager

Kmart
06.2005 - 07.2014

Bachelor Of Accounting - Accounting

Clayton Valley High School

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Wendy Sanders