Wendy Serfass
Lehighton,PA
Summary
Proven track record in enhancing customer experiences and streamlining operations, as demonstrated at M & S Hardware. Excelled in teamwork and problem-solving, significantly improving customer loyalty. Skilled in multitasking and time management, adept at fostering positive relationships and achieving goals with efficiency.
Overview
21
21
years of professional experience
Work History
Sales Associate
M & S Hardware
06.2024 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed efficient cash register operations.
- Engaged with customers to build rapport and loyalty.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
Medial Recepitionist
St. Luke's
07.2003 - 06.2024
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized, maintained and updated information in computer databases.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Associate of Applied Science - Medical Assistance
Lehigh Carbon Community College
Schnecksville, PA05-2003
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
Timeline
Sales Associate
M & S Hardware
06.2024 - Current
Medial Recepitionist
St. Luke's
07.2003 - 06.2024
Associate of Applied Science - Medical Assistance
Lehigh Carbon Community College
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