Wendy Snyder
West Lawn,PA
Summary
Dynamic Store Manager with a proven track record excelling in customer relations and team leadership. Expert in inventory management and loss prevention, I successfully boosted sales through innovative merchandising strategies and enhanced employee training, fostering a positive work environment that significantly improved customer satisfaction ratings.
Overview
17
17
years of professional experience
Work History
Store Manager
Burlington
Wyomissing, PA
05.2024 - Current
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service standards and operational efficiency.
- Oversaw inventory management, including stock replenishment and loss prevention protocols.
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Store Manager
Harbor Freight Tools
Reading, PA
06.2022 - 05.2024
- Analyzed sales trends to optimize product placement and promotional activities.
- Collaborated with corporate teams to execute marketing initiatives effectively.
- Conducted regular audits of store performance metrics to identify areas for improvement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Store Manager Trainee
Aldi Foods
Mutiple Locations
10.2021 - 06.2022
- Managed daily store operations to ensure optimal inventory levels and customer satisfaction.
- Trained and mentored new staff on operational procedures and customer service standards.
- Implemented merchandising strategies to enhance product visibility and increase sales.
- Monitored compliance with health, safety, and sanitation regulations across all store areas.
- Facilitated communication between management and employees to foster a collaborative work environment.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Maintained a clean and visually appealing store environment that facilitated an enjoyable shopping experience for customers.
- Monitored daily store operations to ensure compliance with company policies, safety regulations, and government guidelines.
Store Manager
Five Below
Exeter, PA And Wyomissing, PA
05.2009 - 09.2021
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in grand opening several new stores.
- Assisted with problematic locations with staffing issues, training concerns, and new management support.
Education
GED -
Reading Area Community College
Reading, Pennsylvania, PASkills
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Recruitment and hiring
- POS systems
- Team motivation
- Inventory management
- Store merchandising
- Cash management
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Payroll management
- Loss prevention
Timeline
Store Manager
Burlington
05.2024 - Current
Store Manager
Harbor Freight Tools
06.2022 - 05.2024
Store Manager Trainee
Aldi Foods
10.2021 - 06.2022
Store Manager
Five Below
05.2009 - 09.2021
GED -
Reading Area Community College