Wendy Softcheck
New Salem,PA
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
21
21
years of professional experience
Work History
Certified Pharmacy Technician
Walmart
04.2020 - Current
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Communicated directly with doctors offices via telephone, fax and email.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
Licensed Practical Nurse
Interim HealthCare
09.2002 - 08.2010
- Enhanced patient care by performing comprehensive assessments and developing individualized care plans.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Assisted physicians with diagnostic testing and procedural support for optimal treatment decisions.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Comforted and counseled patients and families throughout care process.
Education
Certified Pharmacy Technician - Pharmacy
Pharmacy Technician University
Uniontown, PA11.2021
Licensed Practical Nursing Degree - Practical Nursing
Fayette County Career And Technical Institute
Uniontown, PA03.2000
Skills
- Drug Inventory Control
- Patient Confidentiality
- Updating Medication Histories
- Manual and Automated Medication Dispensing
- Problem-Solving Skills
- Prescription Management
- HIPAA
- Prescription Verification
- Filling Prescriptions
- Insurance Billing
- Insurance Verification
- Workflow Optimization
- Pharmacology Expertise
- Attention to Detail
- Customer Service
- Data Entry Accuracy
- Computer Proficiency
- Problem Solving
- Answering Customer Questions
- Processing Payments
Timeline
Certified Pharmacy Technician
Walmart
04.2020 - Current
Licensed Practical Nurse
Interim HealthCare
09.2002 - 08.2010
Certified Pharmacy Technician - Pharmacy
Pharmacy Technician University
Licensed Practical Nursing Degree - Practical Nursing
Fayette County Career And Technical Institute
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