Wendy Vasquez
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Houston Methodist Hospital
01.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Ambulatory Service Rep II
Texas Childrens Hospital
10.2022 - Current
- Reviewed account information and explained charges and other related inquiries from patients and insurance carriers in person or via telephone.
- Documented actions in system to maintain patient history and billing files.
- Informed patient of self-pay balances owed to facility.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in and check-out procedures.
- Processed payments using credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
Scheduling Coordinator
Reconstructive Orthopedic Center Of Houston
03.2019 - 10.2022
- Greeted and assisted patients with check-in and check-out procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Implemented time-blocking and schedule notifications to optimize time management.
- Monitored front areas so that questions could be promptly addressed.
- Verified private insurance, worker’s compensation insurance.
- Ensured that all diagnostic tests were available for providers to review.
Education
Houston Community College
Hight School Diploma -
St. Michael’s Academy
07.2018
Skills
- Organization and Time Management
- HIPAA Regulations
- Benefits Explanations
- Bilingual in Spanish and English
- Insurance verification
- Medical terminology
Timeline
Patient Access Representative
Houston Methodist Hospital
01.2024 - Current
Ambulatory Service Rep II
Texas Childrens Hospital
10.2022 - Current
Scheduling Coordinator
Reconstructive Orthopedic Center Of Houston
03.2019 - 10.2022
Houston Community College
Hight School Diploma -
St. Michael’s Academy