Wendy Velazquez Orellana
La Puente,CA
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
5
5
years of professional experience
Work History
Receptionist
Maid Brigade
Monrovia, California
02.2023 - Current
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Compiled data from various sources into organized reports for management review.
- Performed data entry tasks into various computer systems accurately and promptly.
- Responded to inquiries from internal staff members regarding office operations.
- Answered incoming calls, messages, and transferred calls to appropriate departments or personnel.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Coordinated and confirmed appointments.
- Managed company database and ensured the accuracy of contact information.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Intake payment
Client Ambassador
Salvation Army Bell Shelter
Bellflower, California
08.2019 - 04.2021
- Met, greeted and assisted guests and provided directions to specific departments and buildings.
- Provided accurate and detailed descriptions of services, facility features and hours of operation.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received all incoming calls and coordinated with staff to fulfill requests and resolve issues.
- Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
- Surveilled all areas within facility to identify suspicious behavior.
Education
Dental Assistant
UEI College
West Covina, CA04-2025
High School Diploma -
South Bay Academy
Lawndale, CA07-2016
Skills
- Office Management
- Administrative Support
- Information Protection
- Bookkeeping
- Scheduling
- Data Entry
- Office Administration
- Bilingual: English/Spanish
- CPR Certified
Timeline
Receptionist
Maid Brigade
02.2023 - Current
Client Ambassador
Salvation Army Bell Shelter
08.2019 - 04.2021
High School Diploma -
South Bay Academy
Dental Assistant
UEI College