Wendy Villarreal
Las Vegas,NV
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination. I'm a motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 5 year service background maintaining customer satisfaction and contributing to company success!
Overview
6
6
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Front Desk Receptionist
BRIDGE COUNSELING ASSOCIATES
Las Vegas, NV
07.2019 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Used internal software to process reservations, check-ins and check-outs.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Customer Loyalty Specialist
ZAPPOS
Las Vegas , NV
03.2019 - 07.2019
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
- Worked with multiple screens and programs to resolve customer issues.
- Adhered to appropriate legal scripting when required.
- Developed product demonstrations and presentations for customers.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Youth Leader
RED HAWK BEHAVIORAL HEALTH
Las Vegas, NV
04.2018 - 03.2019
- Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative and poised team members.
- Engaged youth by following, implementing and assisting in creating lesson plans.
- Organized group activities and outings for youth and led weekly Bible study meetings.
- Modeled appropriate interactions with youth individually and in groups by encouraging involvement in activities.
- Provided counseling to students with spiritual and personal issues and maintained relationships with students.
- Collaborated with youth pastors to establish program objectives and achieved outcome goals by devising effective strategies.
Barista
STARBUCKS
Mesquite , NV
09.2016 - 01.2018
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Hostess
CHEESCAKE FACTORY INC
St. George, UT
01.2016 - 07.2016
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
Education
Beaver Dam High School
Littlefield, AZAssociate of Arts -
College of Southern Nevada
Las Vegas 10.2015 - 05.2017
Skills
CreativityOrganizationSocial PerceptivenessProfessionalismFlexible & AdaptableLeadershipBilingual - SPANISH/ENGLISHCustomer Service
Certification
CPR Certification
Timeline
Front Desk Receptionist
BRIDGE COUNSELING ASSOCIATES
07.2019 - Current
Customer Loyalty Specialist
ZAPPOS
03.2019 - 07.2019
Youth Leader
RED HAWK BEHAVIORAL HEALTH
04.2018 - 03.2019
Barista
STARBUCKS
09.2016 - 01.2018
Hostess
CHEESCAKE FACTORY INC
01.2016 - 07.2016
Associate of Arts -
College of Southern Nevada
10.2015 - 05.2017
Beaver Dam High School