Wendy Williams

• Greeted customers and answered inquiries professionally.
• Maintain service and cross-sold existing policies for over 3,000 households in the Chicago Land area & processed various business and workman's comp certificates of insurance.
• Provide consistent and professional customer service while executing problem-solving skills to resolve claims and various customer service issues.
• Answer busy incoming calls and update information on the computer as needed while people are coming into the office at the same time.
• Processed payments via cash, check, or credit card transactions.
• Interview, hire, and train new incoming staff.
• Display communication and teamwork skills when working with other co-workers and heading up meetings when needed.
• Market, quote, and sell property/casualty lines of insurance.
• Data Entry, filing, faxing, sorting mail, typing correspondences for customers.
• Reconcile financial statements and maintain our in-house banking records and money drawer.
• Ran the office when owner was not present.
• Resolved customer complaints promptly and efficiently.
• Followed proper cash handling procedures while completing transactions.
• Leveraged opportunities to upsell company products and services while providing information and discussing options with customers.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
• Rewrote and reinstated insurance policies, following underwriting and business rules.
• Monitored client's insurance coverages to ensure changing needs were met.
• Explained coverage options to potential policyholders, answering questions or concerns.
• Calculated premiums and established payment methods, received customer payments, and issued receipts.
• Contacted underwriters and submitted forms to obtain binder coverage.
• Achieved repeat business and referrals through personalized services.
• Counseled prospects and policyholders on coverage, limits, and regulations.

From June 2013-August 2015, I worked for Larry Beeman State Farm in Bloomingdale IL. (Same skills applied as above)

• Answered heavy call volume and scheduled patients to be seen by one of the 8 OBGYN doctors.
• Check in patients and prepare charts accordingly.
• Knowledge of Synergy and some of the newer medical software.
• Typed procedure forms and helped clients understand their upcoming procedures and instructions.
• Greeted customers warmly and made them feel welcome.
• Maintained an organized reception area and ensured that all guests were attended to promptly.
• Managed incoming and outgoing mail, courier services, faxes, and other correspondence.
• Provided administrative support such as filing documents, photocopying, and scanning materials.
• Handled cash transactions accurately, balancing the register at the end of each shift.
• Updated customer information in databases regularly to ensure the accuracy of records.

• Assisted teachers with classroom activities and instruction.
• Provided individualized tutoring to struggling students.
• Organized materials for the teacher's use in the classroom.
• Attended staff meetings and professional development sessions.

* Assisted with schoolwide events when needed.

* Mentored students during my lunch break.

* Attended IEP meetings when needed.

* Use of Copier, Laminator and Computer Equipment.

* Emailed or called parents when instructed to do so.

* Helped Students calm down during melt downs or tantrums.

* Well versed in helping students on the Autism Spectrum having a child

with autism myself.

* Organized Classroom parties and events, birthdays etc.