Wendy C Ramirez Ramos
Albuquerque,NM
Summary
Dedicated and motivated professional with a strong background in caregiving and customer service, looking for a responsible position to gain a practical experience by fully utilize my trainings and skills while making a significant contribution to the success of the company/organization. Skilled in building trusting relationships and addressing individual needs. Proven ability to build relationships, manage detailed processes, and connect with diverse populations. Excellent organizations abilities with an energetic, dynamic personality. Spanish-English speaker (bilingual). I consider myself proactive and goal-focused, looking to join a forward-thinking organization where I can contribute to the team’s success and grow professionally.
Digital Literacy – Contributed to a Technology Presentation supporting seniors; delivered the presentation at TIPS 2025 as both a collaborator and presenter.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Community Health Worker
UNM Health Science Office for Community Health
2400 Tucker Rd SE Albuquerque, NM 87106
02.2025 - Current
- Conducted health screenings and assessments to identify community needs.
- Developed educational materials promoting health literacy among diverse populations.
- Facilitated workshops and training sessions on disease prevention and wellness practices.
- Collaborated with healthcare providers to enhance service delivery in underserved areas.
- Community Health Worker with SEP HE+ (Senior Employee Program). Wendy specializes in senior care and helps older adults access essential resources, unlock opportunities, and stay connected through light case management and outreach. Wendy is passionate about building bridges between seniors and the services that support their dignity, health, and independence.
Agent Member Experience III
Mountain America Credit Union (MACU)
10.2022 - 02.2025
- As an Agent Member Experience III my duties and tasks were to answer incoming phone calls from members and internal customers by answering questions and resolving issues to ensure quality service. Timely service the needs of the members and enhance their financial relationships with the credit union.
Branch Manager
Shamrock Finance
03.2018 - 12.2021
- My role as a Branch Manager with Shamrock Finance my main responsibility was to ensure the branch operates smoothly, meets its objectives and fosters strong relationships with customers and the community. Other important responsibilities were to overseeing the operations, sales and customer service within the branch, providing excellent customer experiences. Supervise daily operations to ensure the branch runs efficiently.
Account Specialist
Western Finance
02.2015 - 12.2016
- As an Account Specialist with Western Finance my role was managing customer accounts, supporting loan processing, and ensuring a positive experience for clients. My responsibilities typically include a combination of administrative, customer service, and financial tasks. Assist customers with inquiries about loan options, repayment plans, and account details.
Private Caregiver – Elderly Care
01.2012 - 06.2014
- Provided compassionate care and support for a 90-year-old male in his own house. Ensuring his physical, emotional, and social well-being.
- Assist with daily living activities, including personal hygiene, meal preparation, medication management, and mobility assistance.
- Monitor and document changes in health, communicating effectively with healthcare providers and family members to ensure optimal care.
- Foster a safe and nurturing environment while promoting independence and dignity.
- Coordinate schedules, manage appointments, and handle administrative tasks to streamline caregiving operations.
Education
High School Diploma -
Belen High School
Belen05-2008
CERTIFY COMMUNITY HEALTH WORKER -
NM Deparment of Health
New Mexico10-2025
No Degree - 001 Medical Spanish: Communicating With Confidence
UNM Continuing Education
1634 University Blvd NE, Albuquerque, NM 8713102-2026
Skills
- Bilingual – Spanish and English proficient language speaker
- Strong interpersonal and communication skills
- Highly detail-oriented
- Active listening with empathetic communication
- Conflict resolution and mediation
- Managing and prioritizing multiple cases or projects
- Working effectively as a team and dependable
- Multi-tasking
- Supportive and caring
- Basic computer literacy (Microsoft Office, Word, Excel, Explorer, Outlook, Google Workspace)
Accomplishments
Digital Literacy – Contributed to a Technology Presentation supporting seniors; delivered the presentation at TIPS 2025 as both a collaborator and presenter.
Certification
Certified Community Health Worker, Certified by the New Mexico Department of Health.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Community Health Worker
UNM Health Science Office for Community Health
02.2025 - Current
Agent Member Experience III
Mountain America Credit Union (MACU)
10.2022 - 02.2025
Branch Manager
Shamrock Finance
03.2018 - 12.2021
Account Specialist
Western Finance
02.2015 - 12.2016
Private Caregiver – Elderly Care
01.2012 - 06.2014
High School Diploma -
Belen High School
CERTIFY COMMUNITY HEALTH WORKER -
NM Deparment of Health
No Degree - 001 Medical Spanish: Communicating With Confidence
UNM Continuing Education