Wes Downer
Everett
Summary
Detail-oriented Sales Manager with over ten years of experience in building and leading teams to exceed goals utilizing a collaborative and motivational approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Executive Manager
UPS
08.2023 - Current
- Increased client retention by building and maintaining strong relationships with key accounts.
- Expanded account portfolio through effective prospecting and lead generation strategies.
- Negotiated and closed lucrative contracts, securing long-term business commitments from clients.
- Implemented innovative sales techniques to improve overall team performance and increase revenue growth.
- Collaborated with internal teams to ensure seamless service delivery and resolve any client concerns promptly.
- Organized regular client meetings to discuss progress, address concerns, and maintain open lines of communication.
- Delivered consistent sales results by meeting or exceeding monthly targets regularly.
Sales
Apache Camping Center
10.2022 - 04.2023
- Provided positive first impressions to welcome existing, new and potential customers
- Engaged with customers to effectively build rapport and lasting relationships
- Solved customer challenges by offering relevant products and services
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
Sales Manager
University Audi Lynnwood
03.2012 - 03.2022
- Supervised a sales force of 7-10 sales associates
- Supported the sales team in writing proposals and closing contracts
- Developed a comprehensive training program for new sales associates
- Planned and directed staff training and performance evaluations
- Trained all incoming sales team members
- Contacted customers by phone and email in response to inquiries
- Promptly resolved all customer requests, questions and complaints
- Work in F&I selling service contracts and various other products
- Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues
- Created and finalized quotes to complete deals between company, vendors and customers
- Strategized, introduced and updated purchasing procedures and objectives to adapt to shifting customer demand
Sales
University Audi Lynnwood
06.2010 - 02.2012
- Prioritized and accomplished wide range of tasks each shift
- Provided repeat customers with exceptional care and attention
- Top 3 sales associate every year
- Answered incoming telephone calls to provide information about products, services and promotions
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Negotiated and closed deals with minimal oversight
Education
Associate of Arts - Film
Seattle Film Institute
Seattle, WA2008
High School Diploma -
Needles High School
Needles, CA1990
Skills
- Goal-oriented
- Strong interpersonal skills
- Decisive
- Dealer Track experience
- CUDL experience
- Rapid Recon
- CRM Drive
- V-Auto
- F&I
- Product and service management
- Compelling leadership skills
- Coaching and mentoring
- Verbal and written communication
- Staff Management
- Profit and revenue-generating strategies
- Digital Marketing
Certification
NCM Management Training Certification
Revlos (National Warranty) F&I Certification
Dale Carnegie- Highest Achievement Award 2021
Dale Carnegie Effective Communications 2021
CPR/Sudden Cardiac Arrest Certified 2024
Additional Information
References immediately available upon request. I have been involved with coaching youth sports for 10 years including the baseball and basketball program with the Everett YMCA. Currently on the Board of Directors with the Everett Little League serving as the leagues Coaching Coordinator. My responsibilities are to interview, select and train coaches from tee ball through the Majors division. I love to use sports as a platform to teach kids confidence, commitment and problem solving.
Timeline
Account Executive Manager
UPS
08.2023 - Current
Sales
Apache Camping Center
10.2022 - 04.2023
Sales Manager
University Audi Lynnwood
03.2012 - 03.2022
Sales
University Audi Lynnwood
06.2010 - 02.2012
Associate of Arts - Film
Seattle Film Institute
High School Diploma -
Needles High School
NCM Management Training Certification
Revlos (National Warranty) F&I Certification
Dale Carnegie- Highest Achievement Award 2021
Dale Carnegie Effective Communications 2021
CPR/Sudden Cardiac Arrest Certified 2024
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